I have tried unsuccessfully to get my printer running properly and to no avail. Microsoft is not approachable. I spent 5 hours on the phone with tech support and they could not help. I need this thing working. Microsoft seems to know what the problem is but are not repairing it. They need to be forced to do something. This is costing people.
Why not try and contact the printer's online support. Why contact Microsoft and ask them to, "get your printer running properly". Why ask for help here without revealing exactly which printer model you are referring to?