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Will Newegg screw me over $800?

Last response: in Opinions and Experiences
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September 5, 2012 7:52:22 PM

During summer break, I have been researching to build a new computer for my school in the coming Fall 2012. I have ordered from newegg for my previous built about 4 years ago. so im thinking cool, i'll order from them again. I worked the whole summer just to save up for this computer. I finally placed my orders on August 9, 2012 with 10 items. Below is my order list:


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Customer ID: alwayslazyboy@hotmail.com
Account Number: 8554575
Dear Yan J Yang,

Thank you for shopping at Newegg.com

We're delighted we had what you were looking for!

Your order should be processed and ready to be shipped within 24-48 hours. * Below is your order confirmation. Please keep a copy for your records.

* If you opted to pick up this order using our Will Call Service, you will receive another confirmation e-mail when your order is ready to be picked up. Generally, if an order is placed and verified between 8 a.m. to 3:30 p.m., Monday through Friday, it will be available for pickup the same day.

We thought you'd like to know that your order contains one or more items currently selected for Newegg's Valued Customer Installation Support. Prior to unpacking and installing your new Motherboard, please click on the link below:

Motherboard installation tutorial

Check your order status.

Order Summary

Sales Order Number: 154555443
Sales Order Date: 8/9/2012 4:01:54 PM
Shipping Method: UPS 3 DAYS

1 x ($407.99) EVGA 02G-P4-2678-KR GeForce GTX 670 FTW 2GB 256-bit GDDR5 PCI Express 3.0 x16 HDCP Ready SLI Support Video Card
$407.99

1 x ($339.99) Intel Core i7-3770K Ivy Bridge 3.5GHz (3.9GHz Turbo) LGA 1155 77W Quad-Core Desktop Processor Intel HD Graphics 4000 BX80637I73770K
$339.99

1 x ($249.99) ASUS SABERTOOTH Z77 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
$249.99

1 x ($144.99) CORSAIR HX Series HX750 (CMPSU-750HX) 750W ATX12V 2.3 / EPS12V 2.91 SLI Ready CrossFire Ready 80 PLUS GOLD Certified Modular Active PFC Power Supply
$144.99

1 x ($109.99) Western Digital Caviar Black WD1002FAEX 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive -Bare Drive - OEM
$109.99

1 x ($89.99) CORSAIR Vengeance 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model CMZ16GX3M4A1600C9B
$89.99

1 x ($59.99) Logitech G110 Black USB Wired LED Backlighting Gaming Keyboard
$59.99

1 x ($59.99) Logitech Call of Duty: MW3 Edition G9x Black 7 Buttons Two modes scroll USB Wired Laser 5700 dpi Gaming Mouse
$59.99

1 x ($34.99) COOLER MASTER Hyper 212 EVO RR-212E-20PK-R2 Continuous Direct Contact 120mm Sleeve CPU Cooler Compatible with latest Intel 2011/1366/1155 and AMD FM1/AM3+
$34.99

1 x ($16.99) SAMSUNG Internal DVD Writer 22X DVD+R 8X DVD+RW 8X DVD+R DL 22X DVD-R 6X DVD-RW 16X DVD-ROM 48X CD-R 24X CD-RW 48X CD-ROM Black SATA Model SH-222BB/RSBS
$16.99

1 x ($0.00) Newegg Promotional Gift Card(The total amount of Gift Cards: $15.00)

1 x ($-15.00) DISCOUNT FOR COMBO #1029112
$-15.00

1 x ($-20.00) DISCOUNT FOR COMBO #1026072
$-20.00

1 x ($-41.00) DISCOUNT FOR PROMOTION CODE
$-41.00

Subtotal: $1438.90
Tax: $125.90
Shipping and Handling: $5.57
Total Amount: $1570.37

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when my ordered arrived, i was so excited about this build. i opened the box, however, TWO items were missing, my evga 670gtx ftw $407 and my i7 3770k $350. That's almost $800. Next day I called and filed a claim with Newegg. I received an email from Newegg saying that it'll 7 to 10 business days to process my claim.
It's been three weeks since i heard from them. So i called Newegg today and they told to just wait. I asked them who is in charge of claims. The lady told me The Claims Department. Well how do i get in contact with them? You CAN't because they are in China. ????WTF?????

here is an email of my claim:


-----------------------------------------------------------------------------------------------------------------------------------------------
Customer ID: alwayslazyboy@hotmail.com
Account Number: 8554575
Dear Yan J Yang,

Thank you for notifying Newegg.com.

This email has been sent to confirm the submission of your shipment claim and to provide you with a summary for your records.

Order Summary:

Sales Order Number:
154555443
Sales Order Date:
8/9/2012 4:01:54 PM


Claim Summary:

Claim Number:
139924
Claim Date:
8/18/2012 9:00:25 AM
Claim Reason:
Missing Item
Claim Status:
Step 1 - Issued

Claim Process:

Step 1 - Issued: Your claim has been issued and your case will undergo review.
Step 2 - Approved: Your claim has been approved and will be filed with our carriers.
Step 3 - Resolutions: Resolutions have been arranged.
or
Step 1 - Issued: Your claim has been issued and your case will undergo review.
Step 2 - Declined: Your claim has been declined; no further action will be taken.

Claim Detail:

19-116-501 CPU INTEL|CORE I7 3770K 3.5G 8M R 1 RF
COM Claim Transaction Com 1 RF
14-130-787 VGA EVGA|02G-P4-2678-KR GTX 670 RT 1 RF


*Currently, the total processing time of a claim from Step 1 to Step 3 can be 3 - 5 business days for damage or tampering or missing item and 7 - 10 business days for a lost shipment.

If you have any questions, please visit our Contact Us Page.

Once You Know, You Newegg.

Your Newegg.com Customer Service Team

-----------------------------------------------------------------------------------------------------------------------

I'm an architecture student at ELAC. Now that school started, I don't have a decent computer to work on my design projects. All i have are these computer parts lying around in a box. I asked Newegg for a refund so i can buy my parts at frys.
Will Newegg try to screw me $800? I have been a loyal costumer to Newegg for many years.
After this experience with newegg. i will definitely not order from them again and will advise my friends to beware.

AND still waiting to hear from Newegg...

More about : newegg screw 800

September 5, 2012 8:16:35 PM

did you get a tracking number for your packages? sometimes items ship from different sources. packages from electronics vendors sometimes get stolen so check with ups as well.

newegg might have sent the package out and it could have been lost or stolen in transport.

not saying this is the case, but you should definitely pursue this as a possible option.
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September 5, 2012 8:23:12 PM

ssddx said:
did you get a tracking number for your packages? sometimes items ship from different sources. packages from electronics vendors sometimes get stolen so check with ups as well.

newegg might have sent the package out and it could have been lost or stolen in transport.

not saying this is the case, but you should definitely pursue this as a possible option.


yes i did get a tracking number from them.
I asked newegg when i was filing the claim. They told me all items were shipped in one box.

UPS Tracking Number:
1ZX799330380717201
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September 6, 2012 7:41:01 AM

Newegg just approved my claim. I'm just so glad that I didn't lose my hard earn money. Newegg really own up to it on their end. Now, i have confidence in them once more.
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