What to do when pc doesnt recognize dvd/cd drive

ALCAPPELLO

Distinguished
Jul 7, 2010
2
0
18,510
I am at a loss to explain why my pc won't recognize my DVD/CD player. I tried to backup some digital photographs to disk and when I clicked on the burn icon the message that came back was you don't have a cd/dvd device that can perform this function. I have two identical HP DVD/CD lightscribe burners. What can I do to resolve this problem?
 

ALCAPPELLO

Distinguished
Jul 7, 2010
2
0
18,510
Thanks for the advice. But I was on my PC yesterday and for some reason the problem had somehow resolved itself. I did nothing at the time and I was about to uninstall the two burners and then download the drivers. I went into the device manager and looked at the status of the two burners and they were fine. I then went into my virus software and did a daily update. I at that time noticed that Norton had found and quarantied a virus. Which maybe why my PC wasn't recognizing my burners.