Acer support ireland

[kombucha54]

Hello,
i have a acer aspire 5315 laptop.
when i run a mcafee scan my laptop shuts down i've been onto to mcafee today and they reinstalled it.still have the same problem can anyone help me.
thank you

 

[buwish]

When running the scan, does the laptop seem like it is getting too hot? Chances are that the laptop is over heating, hence the shut downs. Try running the scans with the laptop on a hard, flat surface in order to allow for the best ventilation.