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Opening pdf's locksup computer

Last response: in Apps General Discussion
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September 28, 2011 12:29:10 PM

Hello,
when opening a pdf attachment from outlook 2003 the computer locks up. we are using reader 10 fully updated.

thanks
September 28, 2011 7:40:27 PM

Can you open other PDFs? Do you trust the source of the PDF? Sometimes infected PDFs will crash Acrobat when they try to infect your PC.

Otherwise, try downloading it to your PC first, then open it.
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September 28, 2011 7:58:21 PM

I can open all pdf's locally saved. I've tried multiple ones in outlook but they all lockup if not saved first.
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September 28, 2011 11:03:49 PM

OK, this is a somewhat well known issue between Outlook/Internet Explorer and Acrobat. Microsoft will blame Adobe, and vice versa.

You might solve this issue by using an alternative free PDF reader such as Foxit Reader or eXPert PDF Reader.
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September 29, 2011 2:19:56 AM

Yes, try using Foxit. It's much less resource intesive, and has some nice options for being a free version.
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October 6, 2011 2:19:36 PM

Best answer selected by lakings.
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October 7, 2011 1:31:03 AM

This topic has been closed by Area51reopened
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