PC has been hacked....any solutions?

Recently, a friend "M" has had his pc hacked. A friend of his "A" sent a message via ICQ, which he "M" "clicked" or responded to. "A" later informed him "M" that he had access to his "M" computer. In order to prove the alleged access, "A" had opened some recent web pages that "M" had visited. "M" now wants to upgrade his current OS Vista 32-bit to Windows 7 64-bit. I informed "M" that this would probably not solve his problem. Currently Norton Internet Suite is the only security installed on his pc. I'm thinking of also installing Malware Adbytes and ZoneAlarm in addition to Norton, but I am not convinced that this will rid him of his problem. Any other help or suggestions would be greatly appreciated. Thanks
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  1. Best answer
    Installing multiple Anti Virus programs on the same OS installation is a sure solution to creating bigger problems. Install only one AV. Try running Malwarebytes which is not an AV protection software.

    Other suggestions which are stickies posted at the top of this forum:

    Oh also, relay a message to "A" and "M" for me.

    In 1905 Albert Einstein stunned the scientific community when he announced that ”e” is equal to ”mc squared.” Until that point, scientists had no idea what ”e” was equal to. Oh, sure, they had known since the days of the ancient Egyptians that ”e” came after ”i,” except when both letters were preceded by a ”c.” But nobody had ever even considered the possibility that ”e” might have anything to do with ”m.” We will never know what other amazing things would have been revealed about the alphabet if Einstein had lived longer. We do know that, just before he died, he told friends that he was working on ‘’something really big involving ‘k.’ ”

    EDIT for Writer's embellishments.
  2. Ok, pc is definitely hacked. While installing MalwareAdbytes "A" popped up in the Remote Chat Client and stated that he would not be gotten rid of this way. This was even after disabling Remote Access. So now, I'm in the process of disconnecting the internet and running a malware scan.

    Please advise..thanks again
  3. OK, now I'm pretty sure that this is a NETBIOS hack. I think I can fix this problem by doing a clean install of windows 7 and re-setting the router to obtain a new ip address. Am I headed in the right direction?
  4. Best answer selected by buwish.
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