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Disappearing connection in FF

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October 7, 2011 4:31:16 PM

For like a month I've been suffering from a weird occurrence that's driving me completely insane. Namely, the connection in my Firefox tends to disappear because of no apparent reason. I'm just browsing the Net and BAM, the connection either disappears and I have to close Firefox and run it again (meanwhile all other Net-based apps are working fine) or the connection speed is dropped by such an amount that it takes like a minute or more to get to a text-based site and then it starts to behave normally. I don't have a slightest clue what could have caused this - started happening just like that, I can't recall any apparent reason. From what I see, Flash players tend to make the process faster - but it also depends. On YouTube, I can run a few tabs simultaneously and nothing bad happens while two clips on CollegeHumor are enough to stop the connection inside FF and make my restart it. There is also a Polish website which stops the connection EVERY-TIME. Five, six links clicked and here we go. It doesn't matter if I'm multi-tabbing or not. It happens on no other device connected to the router. And in case that matters: Windows 7 here. Could you please help me identify the villain?
October 7, 2011 10:11:12 PM

"Firefox may show a Server not found or Unable to connect error message." Is this what are u getting?

Can u try to pause your Antivirus and than start FF and check if it is still going on.
October 8, 2011 8:17:34 AM

Nope, I have no message prompted, it just loads the website infinitely without any element of it being actually loaded.

Pausing AV doesn't change a thing, regretably...
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October 8, 2011 8:21:29 AM

Did u have disabled any scripts or used any add-blocker too aggressively?

Try pausing the firewall too. And than start FF.
October 8, 2011 8:39:59 AM

Oh, by saying I paused AV, I meant I paused both, sorry for misunderstanding.

And no, I don't recall having blocked any scripts. Turning Ad-block off doesn't help either.
October 10, 2011 5:47:26 PM

It starts to happen more and more frequently. Entering DeviantArt is impossible - the connection stops without even showing any of the thumbnails - only the text and hollow boxes appear and then BAM, everything's gone... I'm clueless.
October 10, 2011 6:37:48 PM

Ever tried running another browser, and disabling all of your plugins/addons?
a b È Firefox
October 12, 2011 3:58:48 PM

^+1

If you click "help/start with addons disabled", it will restart firefox in safe mode.
October 13, 2011 5:20:15 PM

None of these happens while running Chrome. Tried disabling all plugins and addons, no change.

What stroke me as odd, after a little thought, is that every first time I start Firefox after turning on the PC, after a little browsing Norton gives me a prompt that RadioWMPGecko19.dll was scanned and is safe. It's a little weird it lets me know this EVERY-TIME, isn't it? After googling, I know that it may be malware but a) Norton doesn't agree, b) Malwarebytes Anti-Malware either. What then?
October 13, 2011 5:39:45 PM

Tigro said:
None of these happens while running Chrome. Tried disabling all plugins and addons, no change.

What stroke me as odd, after a little thought, is that every first time I start Firefox after turning on the PC, after a little browsing Norton gives me a prompt that RadioWMPGecko19.dll was scanned and is safe. It's a little weird it lets me know this EVERY-TIME, isn't it? After googling, I know that it may be malware but a) Norton doesn't agree, b) Malwarebytes Anti-Malware either. What then?


Looks like malware. Check this out.
October 13, 2011 6:10:40 PM

Yeah, that's the site I said I had googled a while ago.

I checked the directory Norton told me it had been in - there were five RadioWMPGecko-es, each with a different number in the end. I deleted all of them and see no difference in Media Player embeds so I don't know what this was..

I'd rather not use any anti-malwares like SuperAntispyware. The name of it and the website alone make me feel there are more malwares bundled than I'll probably be able to get rid of..
October 13, 2011 6:17:13 PM

Tigro said:
Yeah, that's the site I said I had googled a while ago.

I checked the directory Norton told me it had been in - there were five RadioWMPGecko-es, each with a different number in the end. I deleted all of them and see no difference in Media Player embeds so I don't know what this was..

I'd rather not use any anti-malwares like SuperAntispyware. The name of it and the website alone make me feel there are more malwares bundled than I'll probably be able to get rid of..


LOL exactly what I think about such programs!

And erasing all those files worked?
October 13, 2011 6:30:46 PM

Not really. Something changed today, though - up until today getting on deviantArt, for example, always resulted in what I descripted above. No image loaded, connection lost, has to restart the browser. Today, though, it loads half of the thumbnails and even though it won't move from there and all other tabs won't load, if I close the tab with loading dA, the connection comes back and I can browse normally. Same with eBay auctions filled with many high-res pictures.

And just in case someone wanted to point me out lameness: no, it's not that my connection speed is just low :D 
October 13, 2011 6:40:39 PM

Tigro said:
Not really. Something changed today, though - up until today getting on deviantArt, for example, always resulted in what I descripted above. No image loaded, connection lost, has to restart the browser. Today, though, it loads half of the thumbnails and even though it won't move from there and all other tabs won't load, if I close the tab with loading dA, the connection comes back and I can browse normally. Same with eBay auctions filled with many high-res pictures.

And just in case someone wanted to point me out lameness: no, it's not that my connection speed is just low :D 


Oh, some progress!

Now try uninstalling FF with this in Advanced Mode and deleting everything on the way, then reinstalling it.
October 13, 2011 8:07:55 PM

If you think you have malware, which it sounds like you do, that's a good place to start. There is a malware guide in my signature to help rid your system of that. And yes, superantispyware is a safe and quality program.

What version of FF are you on? And if you're on the newest version, then at least uninstall it, and reinstall it.
October 14, 2011 1:22:12 PM

OK, did all you descripted in your guide. DeviantArt loaded with all the thumbnails though right after that the connection stopped and I had to restart the browser to load any other site. Small step for a man, giant leap for the mankind :D 

Reinstalling FF? Well, doesn't seem too likely it would fix anything to me, though I'll do it if nothing else comes to our minds. Seems it wasn't malware then, yep? I mean, Malwarebytes found some 15 malwares, CCleaner found some 500 bad registry entries (haven't heard of a workstation it did not found something on.. ;) ) and Spybot found 7 problems. They solved everything but, as you can see, it didn't actually help. Do you have any other ideas?
October 15, 2011 7:02:22 PM

Well, if the malware had changed something in the registry, damage is done.

Just removal of the malware does not fixes the problem automatically.
October 15, 2011 7:48:05 PM

But what, apart from CCleaning which I performed, can I do to fix the possible damage?
October 15, 2011 9:36:33 PM

Tigro said:
But what, apart from CCleaning which I performed, can I do to fix the possible damage?

Nope. It could be something that cannot be fixed by any registry cleaners.
October 15, 2011 9:40:14 PM

Tigro said:
But what, apart from CCleaning which I performed, can I do to fix the possible damage?


After the uninstall, use CCleaner and than install.
Back up FF with MozBackup, as u should regularly, and make two back ups.
1. Profile with bookmarks
2. Profile with bookmarks with add-ons.
3. Re-install
--------------------
It takes about 3minutes.

http://mozbackup.jasnapaka.com/
October 16, 2011 9:53:18 AM

Nothing changed. I uninstalled with Revo Uninstaller Pro, deleted everything on the way, installed 7.0.1 and even right after starting (without importing anything) the same problem occured..
October 16, 2011 12:04:53 PM

Man, that sucks.
October 16, 2011 1:35:55 PM

Hehe, don't tell me :) 
October 16, 2011 1:37:10 PM

No kidding : )
October 16, 2011 1:42:09 PM

Yeah.. sooo right now we're out of any guesses on what to do next, amirite?
October 16, 2011 8:57:39 PM

It would really bug me, so I would level the plain field and plant windows again, a clean install : )
October 16, 2011 9:11:59 PM

Oh come on, it's a desertion... IT'S A WAR, SOLDIER, AND WE AIN'T BACKING DOWN!

No, but really, clean install is the last thing from the "last things" list I'm planning to do. I know it kind of solves EVERY problem but the machine isn't going to take me alive :D 
October 16, 2011 9:21:27 PM

Its inevitable, I still think it might be some pest down there : )

Anyway, 1 hr later its fixed and running, just think of it , like u just got a brand new car, again : )
You know..., the brand new smell ....mmmmm.


----------------------
And 20 min, if u have a back up image.
November 11, 2011 8:54:23 AM

Just for the future generations:
The 8.0 update of FF cured all the problems and none of the problems mentioned above still exists.
!