Archived from groups: microsoft.public.windowsxp.basics (
More info?)
Technical Ecstasy wrote:
> Microsoft shouldn't allow OEM computer manufactures to do this in the first
> place.You should be provided with a full copy of the OS.Or is it another
> attempt by Microsoft to curtail piracy? (Having the paying customer pretty
> much screwed in the end)
>
> "Bruce Chambers" <bchambers@cable0ne.n3t> wrote in message
> news:uMKBYCpeFHA.2288@TK2MSFTNGP14.phx.gbl...
>
>>Bill Voight wrote:
>>
>>>Sports fans,
>>>
>>>My Win 2K box died, I replaced it with a unit w/preinstalled XP home
>>>edition. The XP has no backup/restore utility (believe it or not, I
>>>actually have a recent backup of my Win 2K box). Since the replacement
>>>box did not come w/an XP CD I have no way to install the backup/restore
>>>software. Where can I get it?
>>>
>>
>>
>>Contact the computer's manufacturer.
>>
>> Microsoft requires its licensed OEM computer manufacturers to provide
>>a means of returning the computer to its original, ex-factory state. The
>>particular method of recovery, however, is left entirely to the discretion
>>of each individual computer manufacturer.
>>
>> Legally, the OEM has met it's contractual obligation to Microsoft by
>>providing a means of returning the PC to its ex-factory state, whether
>>it's a Recovery CD or a Recovery Partition. They are not legally obliged
>>to provide a true installation CD as part of the sale. Reputable,
>>customer-service aware OEMs, like Dell and Gateway, do provide a full OEM
>>installation CD, that does permit custom installations and repairs.
>>However, many uncaring OEMs, such as eMachines, Compaq, HP, and Sony, in
>>an effort to save pennies and reduce their support costs by having to hire
>>support people that need only say "Boot from the Recovery CD to return
>>your PC to its original condition," provide only a CD bearing a disk image
>>of the hard drive as it left the factory.
>>
>> Essentially, it boils down to "You get what you pay for."
>>
>>--
>>
>>Bruce Chambers
>>
>>Help us help you:
>>http://dts-l.org/goodpost.htm
>>http://www.catb.org/~esr/faqs/smart-questions.html
>>
>>You can have peace. Or you can have freedom. Don't ever count on having
>>both at once. - RAH
More likely the lack of restore CDs is motivated by OEMs trying to prop
up their paid "Customer Support" revenue. Hard drive dies: have to buy
replacement drive from computer manufacturer to get new restore
partition. Accedently destroy restore partition on hard drive: have to
buy restore CD from manufacturer. If ANY hardware problem inside the
case causes problem you might even have to ship the thing back because
there are "no consumer serviceable parts inside", thus the manufacturer
makes some revenue from labor charges in addition to the revenue from
parts sales. Your computer might even end up in a pool of units to be
serviced while you get back a another system that has been "factory
refurbished".
Fortunately many localy owned custom builders supply a generic OEM
installation CD and the driver CDs that come with the OEM companents the
computer is built with.