This is a message from Lamont with Embarq Customer Support. I see you had a concern about your ping rates. I want to explain that the ping rate will not change based on the bandwidth that you are subscribed to. There are several factors that can determine your ping rate, the game server you are connecting to, one of the servers in route to the game server, a problem on our side of the network, etc. Embarq utilizes multiple backbone providers. In general, any latency found via trace-routes on the Embarq side of the network consistently over 300 MS should be reported to our technical support. Embarq considers 300 MS latency as acceptable. Please do some trace routes to your game server so we may determine if the latency is occurring on our Embarq network. You can call our technical support for further troubleshooting, or provide me with your phone number in an email and I can do more research to see if there are any other options we can try to improve your latency. We are working hard to reach out to our customers that are not completely satisfied with our service and striving to improve our service with your help. Thank you for giving us the opportunity to help you.
Embarq Customer Support
For additional support please visit www.embarq.com/support or call 1-877-646-3282
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