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Zoom Browser will not install

Last response: in Applications
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November 21, 2011 5:26:00 AM

Hello,
Canon ZoomBrowser will not install on my Windows7 64 bit machine, either from the CD that came with my SX-30 or from the file ZB660INST_E.exe downloaded from Canon's site. The installation process reports errors and failure to install repeatedly. Even after a complete removal of previous versions, registry cleans and reboots. Help?

More about : zoom browser install

November 23, 2011 10:29:34 AM

Whats the error message?
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November 30, 2011 10:58:09 PM

[System Information]
Installer.Version : 1.8.0.2
Installer.Path : C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\install\common\install.exe
System.CPUNum : 4
System.Architecture : 0
System.ProcessorLevel : 6
System.ProcessorRevision: 0x0F0B
System.PhysicalRAM : 3071MB
OS.WinNT : TRUE
OS.64bit : TRUE
OS.Major : 6
OS.Minor : 1
OS.Build : 7601
OS.ServicePack : Service Pack 1
OS.SuiteMask : 0x00000100
OS.ProductType : 0x00000001
OS.Edition : 0x00000030
OS.WinDir : C:\Windows
OS.LangID : 0x0409
System.DiskCapacity : 295978MB
System.DiskFreeArea : 32803MB

[CONFIGURATION]

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\COMMON\master.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\Master_lang.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\Region.ini]
ParseIniStatus: COMPLETED
RegionDlg.RegionCode : america
CountryDlg.CountryCode : US
LangDlg.Lang : ENGLISH

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\COMMON\master.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\Master_lang.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\Region.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED
CustomDLL.FileName: F:\software\ZOOMBRSR\COMMON\CUSTOMINSTALL.DLL

[F:\software\CWDC8\COMMON\install.ini]
ParseIniStatus: COMPLETED

[F:\software\CWDC8\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\PSTITCH\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\software\PSTITCH\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED
CustomDLL.FileName: F:\software\PSTITCH\common\CustomInstall.dll

[F:\README\CameraUserGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\CameraUserGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\README\PersonalPrintingGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\PersonalPrintingGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\README\SoftwareGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\SoftwareGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

<CheckCIGRegistration>
RegOpenKeyEx : ERROR_SUCCESS
RegQueryValueEx : ERROR_SUCCESS
nRegType : REG_DWORD
CIG_IC_SHARED_KEY : 0
CIG_IJ_SHARED_KEY : 0

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED
Welcome.InstallMode : EASY
Software.Name : ZoomBrowser EX
Software.Name : CameraWindow
Software.Name : PhotoStitch
Software.Name : Camera User Guide
Software.Name : Personal Printing Guide
Software.Name : Software Guide
Target.Path : C:\Program Files (x86)\Canon\
Target.DiskCapacity : 295978MB
Target.DiskFreeArea : 32799MB

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

<CheckCIGRegistration>
RegOpenKeyEx : ERROR_SUCCESS
RegQueryValueEx : ERROR_SUCCESS
nRegType : REG_DWORD
CIG_IC_SHARED_KEY : 0
CIG_IJ_SHARED_KEY : 0

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED
Welcome.InstallMode : CUSTOM
Software.Name : ZoomBrowser EX
Software.Name : PhotoStitch
Software.Name : Camera User Guide
Software.Name : Software Guide
Target.Path : C:\Program Files (x86)\Canon\
Target.DiskCapacity : 295978MB
Target.DiskFreeArea : 32801MB

[F:\software\ZOOMBRSR\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\MDL30\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\MDL30\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\DPPLIB\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\MDP\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Canon MOV Decoder\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Canon MOV Encoder\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MCU\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MCU\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\RAWTASK\common\install.ini]
Error.Description: Ini File Open Error ( 1 )
ParseIniStatus: ERROR

[F:\software\MVW\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MVW\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\MVW\MDP\common\install.ini]
Error.Description: Ini File Open Error ( 1 )
ParseIniStatus: ERROR

[F:\software\MVW\MDL30\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MVW\MDL30\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\CIGTASK\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\CIGTASK\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\CIG\COMMON\install.ini]
ParseIniStatus: COMPLETED

[F:\software\CIG\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\MyCamera Download Plugin\COMMON\install.ini]
ParseIniStatus: COMPLETED
CustomDLL.FileName: F:\software\MCU\common\CustomInstall.dll
CustomDLL.FileName: F:\software\MVW\COMMON\CustomInstall.dll
CustomDLL.FileName: F:\software\CIGTASK\common\CustomInstall.dll
CustomDLL.FileName: F:\software\CIG\common\CustomInstall.dll
CustomDLL.FileName: F:\software\MyCamera Download Plugin\COMMON\CustomInstall.dll
CustomDLL.FileName: F:\software\MCU\common\CustomInstall.dll
CustomDLL.FileName: F:\software\MVW\COMMON\CustomInstall.dll
CustomDLL.FileName: F:\software\CIGTASK\common\CustomInstall.dll
CustomDLL.FileName: F:\software\CIG\common\CustomInstall.dll
CustomDLL.FileName: F:\software\MyCamera Download Plugin\COMMON\CustomInstall.dll
CustomDLL.FileName: F:\software\MCU\common\CustomInstall.dll
CustomDLL.FileName: F:\software\MVW\COMMON\CustomInstall.dll
CustomDLL.FileName: F:\software\CIGTASK\common\CustomInstall.dll
CustomDLL.FileName: F:\software\CIG\common\CustomInstall.dll
CustomDLL.FileName: F:\software\MyCamera Download Plugin\COMMON\CustomInstall.dll

[F:\software\PSTITCH\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\software\PSTITCH\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\README\CameraUserGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\CameraUserGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\README\SoftwareGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\SoftwareGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\MDL30\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\MDL30\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\DPPLIB\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\MDP\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Canon MOV Decoder\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Canon MOV Encoder\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MCU\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MCU\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\RAWTASK\common\install.ini]
Error.Description: Ini File Open Error ( 1 )
ParseIniStatus: ERROR

[F:\software\MVW\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MVW\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\MVW\MDP\common\install.ini]
Error.Description: Ini File Open Error ( 1 )
ParseIniStatus: ERROR

[F:\software\MVW\MDL30\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MVW\MDL30\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\CIGTASK\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\CIGTASK\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\CIG\COMMON\install.ini]
ParseIniStatus: COMPLETED

[F:\software\CIG\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\MyCamera Download Plugin\COMMON\install.ini]
ParseIniStatus: COMPLETED

[ZoomBrowser EX]
Setup.StartTime: 11/30/2011 16:51:13 PM
CustomDLL.FileName: F:\software\ZOOMBRSR\COMMON\CUSTOMINSTALL.DLL
CustomInstall.Install_InitializeSetupDll:
End




CustomDLL.ReturnValue: Install_InitializeSetupDll 0x00000000
CustomInstall.Install_Startup:
Begin


CustomInstall.CI_FixRegistryBegin:
Begin


CustomInstall.CI_FixRegistryBegin:
End




CustomInstall.Install_Startup:
End




CustomDLL.ReturnValue: Install_Startup 0x00000000
CustomInstall.Install_CheckCondition:
Begin


CustomInstall.Install_CheckCondition:
End




CustomDLL.ReturnValue: Install_CheckCondition 0x00000000
CustomInstall.Install_ChangeAppFolder:
Begin


CustomInstall.Install_ChangeAppFolder:
End




CustomDLL.ReturnValue: Install_ChangeAppFolder 0x00000000
CustomInstall.Install_CheckExistingVersion:
Begin


CustomInstall.CI_CheckExistingVersion:
Begin


CustomInstall.CI_GetInstalledAppVersion:
Begin


CustomInstall.CI_GetInstalledAppVersion:
E[80] -
Error while calling [CU_GetZoomBrowserExFullPath]


CustomInstall.CI_GetInstalledAppVersion:
E[80] -
Unable to get [SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ZoomBrowserEXDeInstall]


CustomInstall.CI_GetInstalledAppVersion:
End




CustomInstall.CI_CheckExistingVersion:
Existing version is not installed


CustomInstall.CI_CheckExistingVersion:
End




CustomInstall.Install_CheckExistingVersion:
End




CustomDLL.ReturnValue: Install_CheckExistingVersion 0x00000000
ExistingVer.Number: NONE
CustomInstall.Install_Abort:
Begin


CustomInstall.Install_Abort:
Skipping uninstall of Downloaded XML folder


CustomInstall.CI_FixRegistryAbort:
Begin


CustomInstall.CI_FixRegistryAbort:
End




CustomInstall.CI_FixRegistryAbort:
Begin


CustomInstall.CI_FixRegistryAbort:
End




CustomInstall.Install_Abort:
End




CustomDLL.ReturnValue: Install_Abort 0x00000000
CustomInstall.Install_TerminateSetupDll:
Begin


CustomInstall.Install_TerminateSetupDll:
End




CustomDLL.ReturnValue: Install_TerminateSetupDll 0x00000000
Complete.InstallStatus: ERROR
Setup.EndTime: 11/30/2011 16:51:13 PM

[F:\software\PSTITCH\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\software\PSTITCH\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[PhotoStitch]
Setup.StartTime: 11/30/2011 16:51:16 PM
CustomDLL.FileName: F:\software\PSTITCH\common\CustomInstall.dll
CustomDLL.ReturnValue: Install_InitializeSetupDll 0x00000000
CustomDLL.Install_CheckExistingVersion: Start
CustomDLL.Install_CheckExistingVersion: tmp_reg_pst_instkey_mistake: tmp_reg_pst_key_mistake:
CustomDLL.Install_CheckExistingVersion: InstallVersion: 3.1.22.46
CustomDLL.Install_CheckExistingVersion: Not found PhotoStitch Version in HKLM\SOFTWARE\Canon\PhotoStitch Installer Version
CustomDLL.Install_CheckExistingVersion: Not found PhotoStitch Version in HKCU\SOFTWARE\Canon\PhotoStitch Installer Version
CustomDLL.Install_CheckExistingVersion: Then try searching in HKLM\SOFTWARE\Canon\PowerShot Utilities PhotoStitch Installer
CustomDLL.Install_CheckExistingVersion: Then try searching in HKCU\
CustomDLL.Install_CheckExistingVersion: Then try searching in HKCU\
CustomDLL.Install_CheckExistingVersion: Not found PhotoStitch Old Versions.
CustomDLL.Install_CheckExistingVersion: Not installed existing version (older version)
CustomDLL.Install_CheckExistingVersion: End
CustomDLL.ReturnValue: Install_CheckExistingVersion 0x00000000
ExistingVer.Number: NONE
CustomDLL.ReturnValue: Install_TerminateSetupDll 0x00000000
Complete.InstallStatus: ERROR
Setup.EndTime: 11/30/2011 16:51:16 PM

[F:\README\CameraUserGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\CameraUserGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[Camera User Guide]
Setup.StartTime: 11/30/2011 16:51:20 PM
ExistingVer.Number: NONE
Complete.InstallStatus: ERROR
Setup.EndTime: 11/30/2011 16:51:20 PM

[F:\README\SoftwareGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\SoftwareGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[Software Guide]
Setup.StartTime: 11/30/2011 16:51:23 PM
ExistingVer.Number: NONE
Complete.InstallStatus: ERROR
Setup.EndTime: 11/30/2011 16:51:23 PM
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Related resources
December 1, 2011 1:34:04 AM

This topic has been closed by Nikorr
m
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December 1, 2011 1:34:51 AM

This topic has been reopen by Nikorr
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December 2, 2011 10:34:44 AM

Your security software might be interfering with the installation. Perhaps try disconnecting from the internet and reducing the security rating of your anti-virus / anti-malware software. Or, less preferably, turn it off during the install.
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December 11, 2011 3:37:53 AM

nikorr said:
Did u tried this version?
ZBX_UPD_VISTA_6_5_1_15_U03_E.zip 62735.01 Kb.

http://software.canon-europe.com/software/0037967.asp


I got the one I tried from the Canon site by making the correct choices for my OS, Area, etc. What the hey, I'll try this one. Maybe it isn't messed up.
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December 11, 2011 3:39:03 AM

Rusting In Peace said:
Your security software might be interfering with the installation. Perhaps try disconnecting from the internet and reducing the security rating of your anti-virus / anti-malware software. Or, less preferably, turn it off during the install.


I tried that, no help. Thanks anyway.
m
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December 11, 2011 9:51:48 AM

Hey, I am a photographer, but what is your reason for using this software?

Isn't it just a photo manager?

Maybe we can find temporary compromise.
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!