Zoom Browser will not install

Hello,
Canon ZoomBrowser will not install on my Windows7 64 bit machine, either from the CD that came with my SX-30 or from the file ZB660INST_E.exe downloaded from Canon's site. The installation process reports errors and failure to install repeatedly. Even after a complete removal of previous versions, registry cleans and reboots. Help?
9 answers Last reply
More about zoom browser install
  1. Whats the error message?
  2. [System Information]
    Installer.Version : 1.8.0.2
    Installer.Path : C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\install\common\install.exe
    System.CPUNum : 4
    System.Architecture : 0
    System.ProcessorLevel : 6
    System.ProcessorRevision: 0x0F0B
    System.PhysicalRAM : 3071MB
    OS.WinNT : TRUE
    OS.64bit : TRUE
    OS.Major : 6
    OS.Minor : 1
    OS.Build : 7601
    OS.ServicePack : Service Pack 1
    OS.SuiteMask : 0x00000100
    OS.ProductType : 0x00000001
    OS.Edition : 0x00000030
    OS.WinDir : C:\Windows
    OS.LangID : 0x0409
    System.DiskCapacity : 295978MB
    System.DiskFreeArea : 32803MB

    [CONFIGURATION]

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\COMMON\master.ini]
    ParseIniStatus: COMPLETED

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\Master_lang.ini]
    ParseIniStatus: COMPLETED

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\Region.ini]
    ParseIniStatus: COMPLETED
    RegionDlg.RegionCode : america
    CountryDlg.CountryCode : US
    LangDlg.Lang : ENGLISH

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\COMMON\master.ini]
    ParseIniStatus: COMPLETED

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\Master_lang.ini]
    ParseIniStatus: COMPLETED

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\Region.ini]
    ParseIniStatus: COMPLETED

    [F:\software\ZOOMBRSR\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\software\ZOOMBRSR\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED
    CustomDLL.FileName: F:\software\ZOOMBRSR\COMMON\CUSTOMINSTALL.DLL

    [F:\software\CWDC8\COMMON\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\CWDC8\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\PSTITCH\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\software\PSTITCH\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED
    CustomDLL.FileName: F:\software\PSTITCH\common\CustomInstall.dll

    [F:\README\CameraUserGuide\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\README\CameraUserGuide\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED

    [F:\README\PersonalPrintingGuide\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\README\PersonalPrintingGuide\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED

    [F:\README\SoftwareGuide\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\README\SoftwareGuide\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
    ParseIniStatus: COMPLETED

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
    ParseIniStatus: COMPLETED

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
    ParseIniStatus: COMPLETED

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
    ParseIniStatus: COMPLETED

    <CheckCIGRegistration>
    RegOpenKeyEx : ERROR_SUCCESS
    RegQueryValueEx : ERROR_SUCCESS
    nRegType : REG_DWORD
    CIG_IC_SHARED_KEY : 0
    CIG_IJ_SHARED_KEY : 0

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
    ParseIniStatus: COMPLETED
    Welcome.InstallMode : EASY
    Software.Name : ZoomBrowser EX
    Software.Name : CameraWindow
    Software.Name : PhotoStitch
    Software.Name : Camera User Guide
    Software.Name : Personal Printing Guide
    Software.Name : Software Guide
    Target.Path : C:\Program Files (x86)\Canon\
    Target.DiskCapacity : 295978MB
    Target.DiskFreeArea : 32799MB

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
    ParseIniStatus: COMPLETED

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
    ParseIniStatus: COMPLETED

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
    ParseIniStatus: COMPLETED

    <CheckCIGRegistration>
    RegOpenKeyEx : ERROR_SUCCESS
    RegQueryValueEx : ERROR_SUCCESS
    nRegType : REG_DWORD
    CIG_IC_SHARED_KEY : 0
    CIG_IJ_SHARED_KEY : 0

    [C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
    ParseIniStatus: COMPLETED
    Welcome.InstallMode : CUSTOM
    Software.Name : ZoomBrowser EX
    Software.Name : PhotoStitch
    Software.Name : Camera User Guide
    Software.Name : Software Guide
    Target.Path : C:\Program Files (x86)\Canon\
    Target.DiskCapacity : 295978MB
    Target.DiskFreeArea : 32801MB

    [F:\software\ZOOMBRSR\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\software\ZOOMBRSR\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED

    [F:\software\Image Handling Library\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\Image Handling Library\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\ZOOMBRSR\MDL30\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\ZOOMBRSR\MDL30\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\DPPLIB\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\ZOOMBRSR\MDP\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\Canon MOV Decoder\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\Canon MOV Encoder\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\MCU\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\MCU\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\Image Handling Library\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\Image Handling Library\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\RAWTASK\common\install.ini]
    Error.Description: Ini File Open Error ( 1 )
    ParseIniStatus: ERROR

    [F:\software\MVW\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\MVW\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\MVW\MDP\common\install.ini]
    Error.Description: Ini File Open Error ( 1 )
    ParseIniStatus: ERROR

    [F:\software\MVW\MDL30\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\MVW\MDL30\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\CIGTASK\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\CIGTASK\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\CIG\COMMON\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\CIG\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\MyCamera Download Plugin\COMMON\install.ini]
    ParseIniStatus: COMPLETED
    CustomDLL.FileName: F:\software\MCU\common\CustomInstall.dll
    CustomDLL.FileName: F:\software\MVW\COMMON\CustomInstall.dll
    CustomDLL.FileName: F:\software\CIGTASK\common\CustomInstall.dll
    CustomDLL.FileName: F:\software\CIG\common\CustomInstall.dll
    CustomDLL.FileName: F:\software\MyCamera Download Plugin\COMMON\CustomInstall.dll
    CustomDLL.FileName: F:\software\MCU\common\CustomInstall.dll
    CustomDLL.FileName: F:\software\MVW\COMMON\CustomInstall.dll
    CustomDLL.FileName: F:\software\CIGTASK\common\CustomInstall.dll
    CustomDLL.FileName: F:\software\CIG\common\CustomInstall.dll
    CustomDLL.FileName: F:\software\MyCamera Download Plugin\COMMON\CustomInstall.dll
    CustomDLL.FileName: F:\software\MCU\common\CustomInstall.dll
    CustomDLL.FileName: F:\software\MVW\COMMON\CustomInstall.dll
    CustomDLL.FileName: F:\software\CIGTASK\common\CustomInstall.dll
    CustomDLL.FileName: F:\software\CIG\common\CustomInstall.dll
    CustomDLL.FileName: F:\software\MyCamera Download Plugin\COMMON\CustomInstall.dll

    [F:\software\PSTITCH\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\software\PSTITCH\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED

    [F:\README\CameraUserGuide\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\README\CameraUserGuide\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED

    [F:\README\SoftwareGuide\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\README\SoftwareGuide\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED

    [F:\software\ZOOMBRSR\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\software\ZOOMBRSR\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED

    [F:\software\Image Handling Library\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\Image Handling Library\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\ZOOMBRSR\MDL30\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\ZOOMBRSR\MDL30\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\DPPLIB\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\ZOOMBRSR\MDP\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\Canon MOV Decoder\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\Canon MOV Encoder\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\MCU\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\MCU\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\Image Handling Library\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\Image Handling Library\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\RAWTASK\common\install.ini]
    Error.Description: Ini File Open Error ( 1 )
    ParseIniStatus: ERROR

    [F:\software\MVW\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\MVW\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\MVW\MDP\common\install.ini]
    Error.Description: Ini File Open Error ( 1 )
    ParseIniStatus: ERROR

    [F:\software\MVW\MDL30\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\MVW\MDL30\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\CIGTASK\common\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\CIGTASK\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\CIG\COMMON\install.ini]
    ParseIniStatus: COMPLETED

    [F:\software\CIG\english\install_lang.ini]
    ParseIniStatus: COMPLETED

    [F:\software\MyCamera Download Plugin\COMMON\install.ini]
    ParseIniStatus: COMPLETED

    [ZoomBrowser EX]
    Setup.StartTime: 11/30/2011 16:51:13 PM
    CustomDLL.FileName: F:\software\ZOOMBRSR\COMMON\CUSTOMINSTALL.DLL
    CustomInstall.Install_InitializeSetupDll:
    End


    CustomDLL.ReturnValue: Install_InitializeSetupDll 0x00000000
    CustomInstall.Install_Startup:
    Begin


    CustomInstall.CI_FixRegistryBegin:
    Begin


    CustomInstall.CI_FixRegistryBegin:
    End


    CustomInstall.Install_Startup:
    End


    CustomDLL.ReturnValue: Install_Startup 0x00000000
    CustomInstall.Install_CheckCondition:
    Begin


    CustomInstall.Install_CheckCondition:
    End


    CustomDLL.ReturnValue: Install_CheckCondition 0x00000000
    CustomInstall.Install_ChangeAppFolder:
    Begin


    CustomInstall.Install_ChangeAppFolder:
    End


    CustomDLL.ReturnValue: Install_ChangeAppFolder 0x00000000
    CustomInstall.Install_CheckExistingVersion:
    Begin


    CustomInstall.CI_CheckExistingVersion:
    Begin


    CustomInstall.CI_GetInstalledAppVersion:
    Begin


    CustomInstall.CI_GetInstalledAppVersion:
    E[80] -
    Error while calling [CU_GetZoomBrowserExFullPath]


    CustomInstall.CI_GetInstalledAppVersion:
    E[80] -
    Unable to get [SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ZoomBrowserEXDeInstall]


    CustomInstall.CI_GetInstalledAppVersion:
    End


    CustomInstall.CI_CheckExistingVersion:
    Existing version is not installed


    CustomInstall.CI_CheckExistingVersion:
    End


    CustomInstall.Install_CheckExistingVersion:
    End


    CustomDLL.ReturnValue: Install_CheckExistingVersion 0x00000000
    ExistingVer.Number: NONE
    CustomInstall.Install_Abort:
    Begin


    CustomInstall.Install_Abort:
    Skipping uninstall of Downloaded XML folder


    CustomInstall.CI_FixRegistryAbort:
    Begin


    CustomInstall.CI_FixRegistryAbort:
    End


    CustomInstall.CI_FixRegistryAbort:
    Begin


    CustomInstall.CI_FixRegistryAbort:
    End


    CustomInstall.Install_Abort:
    End


    CustomDLL.ReturnValue: Install_Abort 0x00000000
    CustomInstall.Install_TerminateSetupDll:
    Begin


    CustomInstall.Install_TerminateSetupDll:
    End


    CustomDLL.ReturnValue: Install_TerminateSetupDll 0x00000000
    Complete.InstallStatus: ERROR
    Setup.EndTime: 11/30/2011 16:51:13 PM

    [F:\software\PSTITCH\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\software\PSTITCH\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED

    [PhotoStitch]
    Setup.StartTime: 11/30/2011 16:51:16 PM
    CustomDLL.FileName: F:\software\PSTITCH\common\CustomInstall.dll
    CustomDLL.ReturnValue: Install_InitializeSetupDll 0x00000000
    CustomDLL.Install_CheckExistingVersion: Start
    CustomDLL.Install_CheckExistingVersion: tmp_reg_pst_instkey_mistake: tmp_reg_pst_key_mistake:
    CustomDLL.Install_CheckExistingVersion: InstallVersion: 3.1.22.46
    CustomDLL.Install_CheckExistingVersion: Not found PhotoStitch Version in HKLM\SOFTWARE\Canon\PhotoStitch Installer Version
    CustomDLL.Install_CheckExistingVersion: Not found PhotoStitch Version in HKCU\SOFTWARE\Canon\PhotoStitch Installer Version
    CustomDLL.Install_CheckExistingVersion: Then try searching in HKLM\SOFTWARE\Canon\PowerShot Utilities PhotoStitch Installer
    CustomDLL.Install_CheckExistingVersion: Then try searching in HKCU\
    CustomDLL.Install_CheckExistingVersion: Then try searching in HKCU\
    CustomDLL.Install_CheckExistingVersion: Not found PhotoStitch Old Versions.
    CustomDLL.Install_CheckExistingVersion: Not installed existing version (older version)
    CustomDLL.Install_CheckExistingVersion: End
    CustomDLL.ReturnValue: Install_CheckExistingVersion 0x00000000
    ExistingVer.Number: NONE
    CustomDLL.ReturnValue: Install_TerminateSetupDll 0x00000000
    Complete.InstallStatus: ERROR
    Setup.EndTime: 11/30/2011 16:51:16 PM

    [F:\README\CameraUserGuide\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\README\CameraUserGuide\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED

    [Camera User Guide]
    Setup.StartTime: 11/30/2011 16:51:20 PM
    ExistingVer.Number: NONE
    Complete.InstallStatus: ERROR
    Setup.EndTime: 11/30/2011 16:51:20 PM

    [F:\README\SoftwareGuide\COMMON\INSTALL.INI]
    ParseIniStatus: COMPLETED

    [F:\README\SoftwareGuide\english\INSTALL_lang.INI]
    ParseIniStatus: COMPLETED

    [Software Guide]
    Setup.StartTime: 11/30/2011 16:51:23 PM
    ExistingVer.Number: NONE
    Complete.InstallStatus: ERROR
    Setup.EndTime: 11/30/2011 16:51:23 PM
  3. This topic has been closed by Nikorr
  4. This topic has been reopen by Nikorr
  5. Did u tried this version?
    ZBX_UPD_VISTA_6_5_1_15_U03_E.zip 62735.01 Kb.

    http://software.canon-europe.com/software/0037967.asp
  6. Your security software might be interfering with the installation. Perhaps try disconnecting from the internet and reducing the security rating of your anti-virus / anti-malware software. Or, less preferably, turn it off during the install.
  7. nikorr said:
    Did u tried this version?
    ZBX_UPD_VISTA_6_5_1_15_U03_E.zip 62735.01 Kb.

    http://software.canon-europe.com/software/0037967.asp


    I got the one I tried from the Canon site by making the correct choices for my OS, Area, etc. What the hey, I'll try this one. Maybe it isn't messed up.
  8. Rusting In Peace said:
    Your security software might be interfering with the installation. Perhaps try disconnecting from the internet and reducing the security rating of your anti-virus / anti-malware software. Or, less preferably, turn it off during the install.


    I tried that, no help. Thanks anyway.
  9. Hey, I am a photographer, but what is your reason for using this software?

    Isn't it just a photo manager?

    Maybe we can find temporary compromise.
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