Sign in with
Sign up | Sign in
Your question
Closed

Can't uninstall Firefox

Last response: in Applications
Share
December 4, 2011 3:12:00 PM

I ran into some kind of malware in the form of an extension that I was unable to remove. I decided to uninstall firefox and reinstall it, but something froze up about 1/4 of the way through. I had to force it closed and reboot my computer. Now I'm unable to restart the uninstallation, but :C/Program Files/Mozilla Firefox is still full of files. I'm not sure where to go from here.

Should I manually delete the Mozilla folder in C? Or should I ignore it and just reinstall it from scratch. Which is less likely to make the problem worse? I think I should delete everything because there was probably some malware in there, but I don't want to delete something important.

More about : uninstall firefox

December 4, 2011 3:42:05 PM

Is the computer clean of the malware?
Score
0

Best solution

December 4, 2011 3:43:12 PM
Share
Related resources
December 4, 2011 4:11:01 PM

SR-71 Blackbird said:
Is the computer clean of the malware?


I ran a quick MSE scan and it found nothing, I then downloaded and ran MalwareBytes and ran it in a quick scan, it did find an infected file which I removed.

I'm now running a full MSE scan, and it will take a few more hours to finish. I just want to know what I should do with Firefox in the meantime. I have the bookmarks saved, so that's good, I just want to know the most efficient way to wipe it clean from my computer so I can reinstall it somehow. Is it safe to delete the folder in C?
Score
0
a b È Firefox
December 6, 2011 11:18:26 AM

You can most likely delete the firefox folder, then run ccleaner to clean up any registry entries associated with it.

http://www.piriform.com/ccleaner
Score
0
December 21, 2011 3:02:53 AM

Best answer selected by PTNLemay.
Score
0
December 21, 2011 6:31:10 AM

This topic has been closed by Nikorr.
Score
0
!