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Error Code: 0x80070002

Last response: in Windows Vista
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September 11, 2010 5:14:49 AM

Hello,
I have an HP was having some issues with it crashing. I did a system restore and would not start up. I used my Sustem recovery discs and the Supplemental recovery disc. It got me further into the start up process. After I entered my Windows vista Recovery dist and typed in my KEY it gave me the following message:
Windows cannot open the required file E:\Sources\Install.wim. The file does not exist. Make sure all files required for installation are available, and restart the installation. Error Code: 0x80070002"

I've tried everything and keep in mind that I can not access the files on the PC. I have tried a scan from the command prompt and nothing has worked.
Should I purchase a new Windows Vista since I had a trial one only? Even I do not enter my KEY it gives me the same message.

Please help

More about : error code 0x80070002

September 13, 2010 2:20:35 AM

To fix this problem yourself, follow these steps:

1. Stop the Automatic Updates service. To do this, follow these steps:
1. Click Start, click Run, type services.msc, and then click OK.
2. Right-click the Automatic Updates service, and then click Stop.
3. Minimize the Services snap-in.
2. Rename the SoftwareDistribution directory. To do this, follow these steps:
1. Click Start, click Run, type cmd, and then click OK.
2. Type cd %windir%, and then press ENTER.
3. Type ren SoftwareDistribution SDTemp, and then press ENTER
4. Type exit, and then press ENTER .


Note When you remove the %windir%\softwaredistribution folder, the history list is erased from the "Review your Updates" section of the Windows Update Web site. This action will not affect the currently installed updates on your computer. Subsequent updates will appear in the history list.
3. Start the Automatic Updates service. To do this, follow these steps:
1. Maximize the Services snap-in.
2. Right-click the Automatic Updates service, and then click Start.
3. Close the Services snap-in window.
4. Visit the Windows Update Web site, the Microsoft Update Web site, or the WSUS server again, and then download an update.
5. If you still receive the same errors, verify that you have correctly performed steps 1 through 3.
6. If you still cannot install the update, see the following Microsoft Knowledge Base article:
906602 (http://support.microsoft.com/kb/906602/ ) How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues

Also, check out this site. It will be able to give you some more great information and troubleshooting tips!
Source: http://support.microsoft.com/kb/910336

I hope this helps!

Brett M,
Windows Outreach Team
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