I dont post here all that often, but i though i would share a bit of informationi with the rest of you in the hopes that you do not fall victum to poor service like i have.
In September of last year I purchased a 19" LCD though Newegg from the Hanns-G company. I was very happy with my purchase and though it was a great deal for under $200. I thought heck with 500 good reviews how could i go wrong with this monitor. I wouldnt find out till the following April how wrong i was.
The first week in April of 2007 my monitor had decided it would stop working. The display had turned all white and i was un able to rectify the problem on my own. Seeing how the item was under Warenty for another 2.5 years i decided i would contact the manufaturer to see if they could help me with this issue. My first attempts at contecting them where though Email which Hanns-G said was the best way to contact them (so said their website).
I sent them an email describing my problem once a week at first, but towards the end of april i was sending them emails every day and still getting no reply. In May i thought it was best to change my tactic and called their tech support lines. Again using the same method i called, left a message with there answering service. Called back the following week, then started calling every day. It was not untill June that i was finally able to get some one on the phone the deal with my problem. He told me that i would have to ship in my Monitor to get it fixed, so i did.
July has come and my monitor is still not back in my possesion. I spoke with the Hanns-G people via phone after leaving 5 messages today. I was not going to let them give me the run around for another 3 months. When i finally got them on the phone i asked them where my monitor was, and that they had had it for more then a month (so said the UPS tracking number). They told me to hold on why they checked on the status of the monitor for me. I was shocked when they got back on the line and said they where still waiting for a part to come in to fix this issue. I nearly could have reached though the phone and draged him into my office. I was amazed that the horrible service i was getting, and i could not help but wonder how a designated repair facility could not have gotten a simple part within 30 days.
After a nice lenghy conversation with the tech I simply stated that i want my monitor back and fixed, or i wanted my money back. I dont know about the rest of you, but when i see a warnety on my item i want them to live up to it, and im sorry but 4 months is just crazy.
So has a helpful warning please Avoid the Hanns-G and Hanns-3 company of CA.
In September of last year I purchased a 19" LCD though Newegg from the Hanns-G company. I was very happy with my purchase and though it was a great deal for under $200. I thought heck with 500 good reviews how could i go wrong with this monitor. I wouldnt find out till the following April how wrong i was.
The first week in April of 2007 my monitor had decided it would stop working. The display had turned all white and i was un able to rectify the problem on my own. Seeing how the item was under Warenty for another 2.5 years i decided i would contact the manufaturer to see if they could help me with this issue. My first attempts at contecting them where though Email which Hanns-G said was the best way to contact them (so said their website).
I sent them an email describing my problem once a week at first, but towards the end of april i was sending them emails every day and still getting no reply. In May i thought it was best to change my tactic and called their tech support lines. Again using the same method i called, left a message with there answering service. Called back the following week, then started calling every day. It was not untill June that i was finally able to get some one on the phone the deal with my problem. He told me that i would have to ship in my Monitor to get it fixed, so i did.
July has come and my monitor is still not back in my possesion. I spoke with the Hanns-G people via phone after leaving 5 messages today. I was not going to let them give me the run around for another 3 months. When i finally got them on the phone i asked them where my monitor was, and that they had had it for more then a month (so said the UPS tracking number). They told me to hold on why they checked on the status of the monitor for me. I was shocked when they got back on the line and said they where still waiting for a part to come in to fix this issue. I nearly could have reached though the phone and draged him into my office. I was amazed that the horrible service i was getting, and i could not help but wonder how a designated repair facility could not have gotten a simple part within 30 days.
After a nice lenghy conversation with the tech I simply stated that i want my monitor back and fixed, or i wanted my money back. I dont know about the rest of you, but when i see a warnety on my item i want them to live up to it, and im sorry but 4 months is just crazy.
So has a helpful warning please Avoid the Hanns-G and Hanns-3 company of CA.
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