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I had a virus and now my vista operating system is damaged

Last response: in Windows Vista
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Anonymous
September 26, 2010 9:34:50 PM

Hello, I had a virus despite my Norton program. The Norton techs were able to remove it but now my Vista operating system is damaged. I want to install windows 7 and get rid of Vista. Can someone tell me how I can do this??? And if installing windows 7 as an upgrade will work?? I have backed up my data, pictures on an external drive, but do I need to backup the drivers and wireless internet stuff too?? Please help!! Christine
September 27, 2010 9:10:30 AM

Sure, you can go the upgrade route. Head to Microsoft's store and purchase the disk. From there, you'll want to boot from the cd/dvd drive and follow the instructions. I would recommend doing a custom install, which will completely wipe the hard drive first and then do the W7 install.
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