Cooperstown39, sorry it's taken so long to get back to you. Tcase (CPU) temps are important because there is a defned relationship between Tcase and Tjunction (Core) temps, since the accuracy of one verifies the accuracy of the other.
Intel's response, while lame and very dissapointing in this instance, (since your Tcase and Tjunction temps are both wrong, and most certainly are NOT normal), is also not surprising. I am aware of countless such responses which are evasive, incomplete, uninformative, vague, inaccurate, and / or misleading, and all too often disagree, or are inconsistent with other emails concerning like or identical topics answered by different Intel Reps.
Further, Intel's Specifications sometimes have discrepancies which don't make any sense, (E6400 L2 Stepping), and the information contained in the thousands of pages of documentation I've read, often contains text which conflicts with other Intel papers. Attempting to obtain answers which are accurate, unconflicted, and uniform from Intel is often more diffucult than obtaining the recipe for the First Lady's chocolate chip cookies from the CIA. So let's move on, use our heads, apply some common sense, and review Thermal Flow.
As I've outlined in the Guide, NO temps can be less than Ambient. Heat originates (and is measured by the DTS sensors as Tjunction) within the hot spot of each Core, and is dissipated throughout the CPU Die, Heat Sinc, Socket and Motherboard, hence, a thermal gradient exists between the Cores and the on-die Tcase thermal diode, (located between the Cores), where the temperature is ~ 15c cooler, + / - 3c.
If your Ambient is at the desired PC operating environment of 22c, and set at low Vcore and clock, then with mid-range to high-end cooling, Tcase MUST Idle just very slightly above Ambient, and Tjuction MUST Idle ~ 12c to 15c higher than Ambient. Since Tcase to Tjunction Delta is typically ~ 20c, depending upon Vcore, clock, cooling and Load, then your temps should resemble the following:
Ambient = 22c
Tcase (CPU) Idle = 23c
Tjunction (Core) Idle = 38c (Hottest Core)
Tcase (CPU) Load = 43c
Tjunction (Core) Load = 58c (Hottest Core)
Tcase to Tjunction Delta = 20c
As you can see, these temps make sense, and I assure you, are typical on systems free of manufacturer's hardware / firmware / software dicrepancies. Systems which fail to show these results obviously have discrepancies, which are known as "Offsets". Fortunately, since the release of SpeedFan 4.32, both Tcase and Tjunction values can be corrected.
I recommend that you calibrate your temps using the "Offsets" section of the Guide, and by using the following steps:
(1) Set BIOS for 1.8 Ghz, 1.25 Vcore, all fans 100%.
(2) Note CPU temp in BIOS, start Windows, Idle 10 minutes.
(3) Measure Ambient temp, preferably near computer air intake.
(4) Remove computer case covers, note Tcase (CPU) temp, should still agree with BIOS + 0c to 2c.
(5) Configure SpeedFan Offset for Tcase (CPU) = Ambient + 1c.
(6) Configure SpeedFan Offsets for Tjunction (Cores) = Ambient + 15c (Hottest Core).
(7) Restore BIOS to Test settings shown in Guide, run TAT or Orthos. Temps should not exceed Tcase (CPU) 50c, Tjunction (Cores) 65c unless abnormally high Ambient and / or Vcore.
Due to differences in Tjunction
Max 85c or 100c Specifications relative to various Steppings, Tjunction inaccuracies tend to be off by either 15c or 30c, but are also known to typically be erroneous in 5c increments. Since your Tjunction Idle temps are in the low 20's, this would seem to indicate a +15c Offset is required.
Hope this helps,
Comp