VISTA HELP

Is this through a USB connection?

With Skype-to-Skype calls the other person can't hear me. What's wrong?

If the person you are talking to in a Skype-to-Skype call cannot hear you there are a number of steps you can take in order to help you set up your system correctly so that others can hear you.

Try calling Echo123. If you can hear your own recorded voice then your playback device (headphones, speakers, etc) and microphone are set up correctly and the problem might stem from low internet bandwidth, or that the person you are calling has not set up their sound devices properly.

If you cannot hear your own voice in Echo123 check that your microphone is on.


Test Echo123 again to see if the microphone now works.

If none of these steps work you might need to adjust your computers sound setup. Have a look at our Sounds Setup Guide.

Also check out our Troubleshooter for more help with common sound setup issues.

I hope this helps!

Brett M,
Windows Outreach Team