exactly. the people who always say "there are no dumb questions" are the people who obviously have never worked helpdesk or tech support.
last week while replacing a printer i was asked "will that color printer also print black and white?"
one example of thousands...
Have worked a helpdesk for both Software and hardware, nothing you can come up with, I haven't already heard..
My coffee cup holder thingy broke, it won't go back inside my PC..
I put my 3 1/2 floppy disk in the tray, but now the tray is stuck in the PC..
My monitor doesn't work.. (ME) plug it back in.. (them) click...
yeah, yeah i have heard a lot in my 15+ year career as a helpdesk/programmer, but I always put it in perspective, not everyone is a computer geek, while I know computers very well, I couldn't tear down a car engine and rebuild it as well as a mechanic.
Put things in perspective, beyond the nose on your face, and you'll actually see the worth of, There is no stupid question but the one not asked.