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Computer wont load past welcome screen

  • Computers
  • Hewlett Packard
  • Windows Vista
Last response: in Windows Vista
October 14, 2010 12:51:05 AM

Hi. I have a HP DV6500. Whenever I turn it on it comes to the welcome screen and then a black screen but doesnt load any further.

More about : computer wont load past screen

October 14, 2010 11:25:00 AM

If you boot up your computer you can press (usually) F8 and it will give you a few different boot options.

Can you try Last Known Good Configuration and/or Safe Mode and see if you get any further firstly? If so its worth just running a disk clean up and seeing if you can remove any unwanted files then the usual virus/malware scans if possible.
October 16, 2010 1:29:58 AM

Thanks for the reply. I spent hours doing that and messing around in safe mode but nothing helped. I took it to the geek squad and they said it was the hard drive and would be $400 to i'm typing this on my brand new laptop. lol
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April 3, 2013 7:41:38 AM

take it to a repair shop it may repair that or is system restore :) 
a b α HP
April 3, 2013 11:49:50 AM

Hello Nathan Wiginton and you're welcome to post good advice but please keep it to recent threads - this one is three years old and probably fixed by now so the thread is going to be closed.