Computer wont load past welcome screen

[svanwag88]

Hi. I have a HP DV6500. Whenever I turn it on it comes to the welcome screen and then a black screen but doesnt load any further.

 

[maybrick]

If you boot up your computer you can press (usually) F8 and it will give you a few different boot options.

Can you try Last Known Good Configuration and/or Safe Mode and see if you get any further firstly? If so its worth just running a disk clean up and seeing if you can remove any unwanted files then the usual virus/malware scans if possible.

 

[svanwag88]

Thanks for the reply. I spent hours doing that and messing around in safe mode but nothing helped. I took it to the geek squad and they said it was the hard drive and would be $400 to fix..so i'm typing this on my brand new laptop. lol

 

[Nathan Wiginton]

take it to a repair shop it may repair that or is system restore

 

[Saga Lout]

Hello Nathan Wiginton and you're welcome to post good advice but please keep it to recent threads - this one is three years old and probably fixed by now so the thread is going to be closed.