Windows Installer Update not installed

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Hi,

> Where do I go for help?

Here is fine, you could also use:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Is there an error code?

Click start/run, type %windir%/windowsupdate.log and click ok. Scroll to the
bottom (most recent activity), see if you can find the event failure and
copy/paste that into a reply to this post.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"JD" <JD@pseudobell.net> wrote in message
news:vc79c15je809c9536gj9lt15hea1bosnus@4ax.com...
> MS has downloaded an update Windows Installer 3.1 but it won't
> install. Where do I go for help?
>
> My system is XP SP2 with 1gig RAM, tons of HD space.
> I have run a Repair and SFC /Scannow.
>
> Many thanks for any help.
>
> JD
>

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Thanks Rick - no error code.
JD

"Rick \"Nutcase\" Rogers" <rick@mvps.org> wrote:

>
>Hi,
>
>> Where do I go for help?
>
>Here is fine, you could also use:
>news://msnews.microsoft.com/microsoft.public.windowsupdate
>
>Is there an error code?
>
>Click start/run, type %windir%/windowsupdate.log and click ok. Scroll to the
>bottom (most recent activity), see if you can find the event failure and
>copy/paste that into a reply to this post.

Archived from groups: microsoft.public.windowsxp.basics (More info?)

And the log?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"JD" <JD@pseudobell.net> wrote in message
news:tvvac1tjqeptrbee0espk41easei2bq4ve@4ax.com...
> Thanks Rick - no error code.
> JD
>
> "Rick \"Nutcase\" Rogers" <rick@mvps.org> wrote:
>
>>
>>Hi,
>>
>>> Where do I go for help?
>>
>>Here is fine, you could also use:
>>news://msnews.microsoft.com/microsoft.public.windowsupdate
>>
>>Is there an error code?
>>
>>Click start/run, type %windir%/windowsupdate.log and click ok. Scroll to
>>the
>>bottom (most recent activity), see if you can find the event failure and
>>copy/paste that into a reply to this post.
>
>

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Now you've got me, Rick, where do I find the log?
JD

"Rick \"Nutcase\" Rogers" <rick@mvps.org> wrote:

>
>And the log?

Archived from groups: microsoft.public.windowsxp.basics (More info?)

It is not in add/remove, Chuck. It rolls back everything and then
re-boots.
JD

Chuck <chuck@chuck.chuck> wrote:

>
>Go to control panel, add/remove programs and remove it. Then try to install it
>again.
>
>JD wrote:
>> Thanks Chuck
>>
>> I now get an error message "KB893803v2 Setup Error - Access is denied -
>> Installation did not completely install.
>>
>> It then re-booted and said "Installer not completely restored and may
>> not work" - sorry, not verbatim but to that effect.
>>
>> JD
>>
>> Chuck <chuck@chuck.chuck> wrote:
>>
>>
>>>JD wrote:
>>>
>>>>MS has downloaded an update Windows Installer 3.1 but it won't
>>>>install. Where do I go for help?
>>>>
>>>>My system is XP SP2 with 1gig RAM, tons of HD space.
>>>>I have run a Repair and SFC /Scannow.
>>>>
>>>>Many thanks for any help.
>>>>
>>>>JD
>>>>
>>>
>>>Go here and d/l V2.
>>>http://tinyurl.com/db98v
>>
>>
>>

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Hi,

Updates from the Windows Update Web site are not installed and an "Error
0x80070005: Access is denied" error message is logged to the Windows
Update.log file
http://support.microsoft.com/?kbid=836926

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"JD" <JD@pseudobell.net> wrote in message
news:2ctgc1lo5cm0mtgbdsfcdav5ps9numvda6@4ax.com...
> Rick
> This is the part of the file beginning Updates to Install = 1
>
>
> 2005-07-03 16:22:13 1272 454 COMAPI - Updates to
> install = 1
> 2005-07-03 16:22:13 1272 454 COMAPI <<-- SUBMITTED
> -- COMAPI: Install [ClientId = WindowsUpdate]
> 2005-07-03 16:22:13 1176 310 Agent *************
> 2005-07-03 16:22:13 1176 310 Agent ** START **
> Agent: Installing updates [CallerId = WindowsUpdate]
> 2005-07-03 16:22:13 1176 310 Agent *********
> 2005-07-03 16:22:13 1176 310 Agent * Updates to
> install = 1
> 2005-07-03 16:22:13 1176 310 Agent * Title =
> <NULL>
> 2005-07-03 16:22:13 1176 310 Agent * UpdateId
> = {B166A6A9-398B-4C81-B8DB-2043CF0672A1}.103
> 2005-07-03 16:22:13 1176 310 Agent *
> Bundles 1 updates:
> 2005-07-03 16:22:13 1176 310 Agent *
> {F2FCA9BF-05AD-460A-977C-355CE5734118}.102
> 2005-07-03 16:22:17 1176 4a8 Report REPORT EVENT:
> {C17341A2-7BC1-4DC4-B256-239C4F1CA4D5} 2005-07-03 16:22:12-0700
> 1 162 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103
> 0 WindowsUpdate Success Content Download Download
> succeeded.
> 2005-07-03 16:22:20 1176 310 Handler Attempting to
> create remote handler process as JOHNS\John in session 0
> 2005-07-03 16:22:20 1176 310 DnldMgr Preparing
> update for install, updateId =
> {F2FCA9BF-05AD-460A-977C-355CE5734118}.102.
> 2005-07-03 16:22:20 2504 978 Misc ===========
> Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
> 2005-07-03 16:22:20 2504 978 Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe
> 2005-07-03 16:22:20 2504 978 Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2005-07-03 16:22:20 2504 978 Handler :::::::::::::
> 2005-07-03 16:22:20 2504 978 Handler :: START ::
> Handler: Windows Patch Install
> 2005-07-03 16:22:20 2504 978 Handler :::::::::
> 2005-07-03 16:22:20 2504 978 Handler : Updates to
> install = 1
> 2005-07-03 16:22:20 2504 978 Handler : Installing
> update {F2FCA9BF-05AD-460A-977C-355CE5734118}.102
> 2005-07-03 16:22:20 2504 d8c Handler Installing
> with parameters=/norestart /quiet -er,
> sandbox=C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a779933f83b51a49a2c88838d.
> 2005-07-03 16:22:48 2504 d8c Handler Install
> completed with 0x80070005.
> 2005-07-03 16:22:48 2504 978 Handler FATAL: UH:
> 0x80070005: InstallOrUninstallThread failed
> 2005-07-03 16:22:48 2504 978 Handler : WARNING:
> Install completed: result type = 0x0, installer error = True, error =
> 0x80070005, disabled until reboot = Yes, reboot required = No
> 2005-07-03 16:22:48 2504 978 Handler FATAL: UH:
> 0x8024200b: HandleSingleUpdate failed
> 2005-07-03 16:22:48 2504 978 Handler :::::::::
> 2005-07-03 16:22:48 2504 978 Handler :: END ::
> Handler: Windows Patch Install
> 2005-07-03 16:22:48 2504 978 Handler :::::::::::::
> 2005-07-03 16:22:48 1176 310 Agent *********
> 2005-07-03 16:22:48 1176 310 Agent ** END **
> Agent: Installing updates [CallerId = WindowsUpdate]
> 2005-07-03 16:22:48 1176 310 Agent *************
> 2005-07-03 16:22:48 1272 efc COMAPI >>-- RESUMED
> -- COMAPI: Install [ClientId = WindowsUpdate]
> 2005-07-03 16:22:48 1272 efc COMAPI - Install
> call complete (succeeded = 0, succeeded with errors = 0, failed = 1,
> unaccounted = 0)
> 2005-07-03 16:22:48 1272 efc COMAPI - Reboot
> required = Yes
> 2005-07-03 16:22:48 1272 efc COMAPI - WARNING:
> Exit code = 0x00000000; Call error code = 0x80240022
> 2005-07-03 16:22:48 1272 efc COMAPI ---------
> 2005-07-03 16:22:48 1272 efc COMAPI -- END --
> COMAPI: Install [ClientId = WindowsUpdate]
> 2005-07-03 16:22:48 1272 efc COMAPI -------------
> 2005-07-03 16:22:53 1176 310 Report REPORT EVENT:
> {4C347538-48E0-40F2-A948-EF831467AAFD} 2005-07-03 16:22:48-0700
> 1 182 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103
> 80070005 WindowsUpdate Failure Content Install Installation
> Failure: Windows failed to install the following update with error
> 0x80070005: Microsoft Windows Installer 3.1.
> 2005-07-03 16:22:54 1272 454 COMAPI Installation
> wizard (API) invoking RebootSystem
> 2005-07-03 16:22:54 1272 454 Misc WARNING: SUS
> Client is rebooting system.
> 2005-07-03 16:23:01 1176 220 AU AU Restart
> required....
> 2005-07-03 16:23:01 1176 868 AU ###########
> AU: Initializing Automatic Updates ###########
> 2005-07-03 16:23:01 1176 868 AU # AU
> disabled through User preference
> 2005-07-03 16:23:01 1176 868 AU # AU is
> disabled, not initializing any handlers
> 2005-07-03 16:23:01 736 970 Misc ===========
> Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
> 2005-07-03 16:23:01 736 970 Misc = Process:
> \??\C:\WINDOWS\system32\winlogon.exe
> 2005-07-03 16:23:01 736 970 Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2005-07-03 16:23:01 736 970 Shutdwn FATAL:
> WUAutoUpdateAtShutdown failed, hr=8024A000
> 2005-07-03 16:23:04 1176 868 Service *********
> 2005-07-03 16:23:04 1176 868 Service ** END **
> Service: Service exit [Exit code = 0x240001]
> 2005-07-03 16:23:04 1176 868 Service *************
> 2005-07-03 16:24:19 1172 868 Misc ===========
> Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
> 2005-07-03 16:24:19 1172 868 Misc = Process:
> C:\WINDOWS\System32\svchost.exe
> 2005-07-03 16:24:19 1172 868 Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2005-07-03 16:24:19 1172 868 Service *************
> 2005-07-03 16:24:19 1172 868 Service ** START **
> Service: Service startup
> 2005-07-03 16:24:19 1172 868 Service *********
> 2005-07-03 16:24:19 1172 868 Agent * WU client
> version 5.8.0.2469
> 2005-07-03 16:24:19 1172 868 Agent *
> SusClientId = 'cf7f85d5-cd8a-4d55-9c22-506a0377274e'
> 2005-07-03 16:24:19 1172 868 Agent * Base
> directory: C:\WINDOWS\SoftwareDistribution
> 2005-07-03 16:24:19 1172 868 Agent * Access
> type: No proxy
> 2005-07-03 16:24:19 1172 868 Agent * Network
> state: Connected
>
> "Rick \"Nutcase\" Rogers" <rick@mvps.org> wrote:
>
>>
>>From my initial response:
>>
>>"Click start/run, type %windir%/windowsupdate.log and click ok. Scroll to
>>the
>>bottom (most recent activity), see if you can find the event failure and
>>copy/paste that into a reply to this post."
>
>

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Glad to have been of assistance.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"JD" <JD@pseudobell.net> wrote in message
news:7ovic1tsvct3kr6h8iojan6fbrhahk1v3k@4ax.com...
> Rick, once again you've made my day! Thanks.
>
> I had bought a new, custom built, computer, and, for the first time
> ever, had an OEM O/S installed. I was not aware they had not set
> full permissions for me, the only user. I had to do Method 3 and
> Method 4.
>
> I missed the error code by re-booting after the failed install -
> pressing stop would have shown it to me.
> Many thanks for your help.
>
> JD
>
>
>
> "Rick \"Nutcase\" Rogers" <rick@mvps.org> wrote:
>
>>
>>Hi,
>>
>>Updates from the Windows Update Web site are not installed and an "Error
>>0x80070005: Access is denied" error message is logged to the Windows
>>Update.log file
>>http://support.microsoft.com/?kbid=836926
>
>