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Office 2000 says "not expected" when SP-1 installed

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January 26, 2012 3:25:55 PM

Hello,

I had to reformat and do a fresh install on my Windows XP system. System runs great and I re-installed Office 200 fine. But when I tried to run SP-1, the error message came back as

"The expected version of the product was not found on your system"

I first tried to run SP-3 but it would not run.

Any ideas?
Thanks
January 31, 2012 8:33:18 PM

Hi Brucehot

solution of your issue is here

http://support.microsoft.com/kb/837826



brucehot said:
Hello,

I had to reformat and do a fresh install on my Windows XP system. System runs great and I re-installed Office 200 fine. But when I tried to run SP-1, the error message came back as

"The expected version of the product was not found on your system"

I first tried to run SP-3 but it would not run.

Any ideas?
Thanks

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February 5, 2012 2:26:13 PM

vicky_agnihotri said:
Hi Brucehot

solution of your issue is here

http://support.microsoft.com/kb/837826



Thanks - I ended up downloading this:

officeXpSp3-kb832671-client-enu

per Microsoft web location:

Service: http://support.microsoft.com/kb/832671


still giving me the same error - I am the adminstrator for this system so I knw thats not an issus.

ANy other ideas?

Thanks in advance

Bruce
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February 6, 2012 12:19:05 PM

You said you are running Office 2000, but you tried to use an Office XP patch. Won't work. Did you check the link in my post above?

Or are you trying to install the Windows XP service packs? In which case you also got the wrong file, you need Windows XP SP3 not Office XP.
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February 6, 2012 1:24:28 PM

hang-the-9 said:
You said you are running Office 2000, but you tried to use an Office XP patch. Won't work. Did you check the link in my post above?

Or are you trying to install the Windows XP service packs? In which case you also got the wrong file, you need Windows XP SP3 not Office XP.




I am running Windows Xp, up to date and have Office 2000 installed....just ryint to get SP-1 thru SP-3 installed for Office 2000.
Thanks
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February 6, 2012 1:39:19 PM

brucehot said:
I am running Windows Xp, up to date and have Office 2000 installed....just ryint to get SP-1 thru SP-3 installed for Office 2000.
Thanks


So get the Office 2000 service packs not Office XP ones. Just SP3 will work, no need for the others first.
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