CD/DVD drive not working

[chowmeingrl]

Hello,
For the past month my cd dvd drive stopped working. I put in a cd one day and it refused to come out. it just kept blinking green or yellow (i dont remember which color) i had to take the cd out manually. My cd drive had disappeared from "My Computer" but it is in the device manager. I uninstalled the driver then re-installed it but nothing. I tried the who registry and deleting the filters thing but when i looked it up no filters were listed. I tried finding it and i did and deleted it but then my computer wouldnt start up and so i had to get everything restored. I am so lost and I really need my cd drive to work. i think ive tried everything but nothing has worked. is there any other suggestions?

 

[aford10]

Try this Fixit scan.
http://support.microsoft.com/gp/cd_dvd_drive_problems

 

[chowmeingrl]

ive tried...twice...no luck

 

[aford10]

Did the scan report any issues?

Make sure your cables are secure, or try different cables.

If that doesn't work, try the drive in another PC. It may be dead.

 

[chowmeingrl]

Yes...the scan said the cd/dvd drive is not detected. But it is there when i look in the device manager.