When we open word file getting error message file encrypted or not permission

Hello,
I install k7 antivirus total secuirity in customer computer after installation some ms office file deleted automatically and some word file icon color changed into green and not open give the error mesage file is encrypted or u hav not permission.
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More about when open word file error message file encrypted permission
  1. Tabrez_86 said:
    Hello,
    I install k7 antivirus total secuirity in customer computer after installation some ms office file deleted automatically and some word file icon color changed into green and not open give the error mesage file is encrypted or u hav not permission.

    Sounds like a good question for http://www.k7computing.com/en/

    PS: Have heard K7 has excellent detection rate, but cleanup is not so good.
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