Configuration data for this product is corrupt.

[carol3517]

Scanjet 3970 & Windows XP home. Had a "trogan horse" attack - supposedly had fixed; however, scanner would not work. Got message "An error occurred communicating with the scanning device". So tried to uninstall and reinstall. Now get message saying "The configeration data for this product is corrupt". Now what do I do?? Any help is appreciated

 

[greenfield]

You could try the following :

For :"Got message "An error occurred communicating with the scanning device"
http://www.out-of-warranty.com/error-communicating-with-scanning-device/


For the Second Problem :

did the failed installation add any files onto
your system? if so i would delete them and copy the Scanjet 3970

onto your system from the disc, and run
the install or setup from your system.

Or you could Browse the Scanjet 3970 Setup/Install CD For the.exe & lunch it

Good luck...