Sign in with
Sign up | Sign in
Your question

Ticket System/Help Desk Platform

Tags:
  • Internet Applications
  • Help Desk
  • Database
  • Apps
Last response: in Social Networking
Share
March 22, 2012 12:30:51 AM

I am looking for a database-driven ticket-system / help-desk platform (PHP?) that meets the following requirements:
-new ticket system requirements
-assign tickets to support personnel
-categorize tickets
-user database (support personnel)
-equipment/parts database
-customer database
-customer equipment?
-calendar where tickets are displayed (Microsoft office outlook calendar style)
-possibly tie in with QuickBooks?


I am currently using OS Ticket/Quickbooks/Office Outlook, but it would be awesome if there was something (preferably free) that integrates these all, or at least connects them, and can be hosted online.

thanks

More about : ticket system desk platform

March 27, 2012 8:10:13 PM

anybody?
m
0
l
March 28, 2012 8:06:25 PM

What's your budget like for this? Programs like Remedy will work to do what you want but it costs a lot to get them setup for your business. Just do a web search for helpdesk software, you'll get a lot of options.
m
0
l
May 10, 2012 4:59:32 AM

stevenvw said:
I am looking for a database-driven ticket-system / help-desk platform (PHP?) that meets the following requirements:
....
thanks




For a system with all that minus the equipment and customer database, you can look at a very simple to use and feature-rich system called www.focalscope.com . I’ve been using it for 6 months as a customer support helpdesk and email solution and it really shines.
m
0
l
!