stevenvw said:
I am looking for a database-driven ticket-system / help-desk platform (PHP?) that meets the following requirements:
....
thanks
For a system with all that minus the equipment and customer database, you can look at a very simple to use and feature-rich system called
www.focalscope.com . I’ve been using it for 6 months as a customer support helpdesk and email solution and it really shines.