I am looking for a database-driven ticket-system / help-desk platform (PHP?) that meets the following requirements: -new ticket system requirements -assign tickets to support personnel -categorize tickets -user database (support personnel) -equipment/parts database -customer database -customer equipment? -calendar where tickets are displayed (Microsoft office outlook calendar style) -possibly tie in with QuickBooks?
I am currently using OS Ticket/Quickbooks/Office Outlook, but it would be awesome if there was something (preferably free) that integrates these all, or at least connects them, and can be hosted online.
More aboutticket system help desk platform
What's your budget like for this? Programs like Remedy will work to do what you want but it costs a lot to get them setup for your business. Just do a web search for helpdesk software, you'll get a lot of options.