im not sure if i put this in the right forum topic so if i did please let me know were to repost this.
my girlfriend bought a sony vaio recently, after about a month the usb ports stopped working. ive tried removing the drivers turning the pc off and taking thebattery out for a few minutes, it seemed to fix it for about 5 minutes then it stopped working again. ive tried updating the drivers and bios as well, no usb options in bios and all drivers were up to date. im considering rolling back the drivers but decided to ask for help first lol. if any of you have any suggestions i would really appreciate it.
the modle number is VPCEG3WFX
so i contacted sony support, the person i had the chat with ended up taking remote access and checking everything, he said there was no hardware problem replaced all drivers and it worked again, for a day or 2, now its broke again. i have a spare version of windows 7, do you think replacing sonys version that came with the laptop would help in anyway?
You have a hardware problem; Sony support just does not want to find it
You cannot perform a full hardware check from within Windows. For example, you could have bad memory, and the only way you can check ALL memory is to boot up to a CD with memory test software such as MemTest86.