Sign in with
Sign up | Sign in
Your question

Error occured during installation of the divice the system cannot find the file

Last response: in Windows XP
February 20, 2010 11:29:29 PM

I continue to get the same error everytime I try to install my HP Officejet 6500: An error occured during the installation of the device. The system cannot find the file specified. I need help!
a b \ Driver
February 20, 2010 11:59:07 PM

Go here to download your XP driver.
Attach the printer to the computer (USB cord, I think).
Power-on the printer.
Double-click on the file(s) your downloaded to expand the driver (and any other software you downloaded).
If this doesn't work, let us know what happened, and the error code, if any.
a b \ Driver
a b α HP
February 21, 2010 5:25:58 AM

It's a personal preference, but I prefer to install the driver before I turn on the printer. That way it's not trying to locate a driver for the new hardware, before I've had a chance to install it.
Related resources