Having trouble downloading programs

I'm having trouble downloading a office 10 trial and a kaspersky 2012 trial. When ever I download either product it says there is another version on my computer, so it can't download the current version I want to download.

The problem is I've deleted the files from the control panel, used 2 microsoft word remover programs, and searched my computer a few times for any remaining products just incase. Still no luck.

Any help would be much appreciated.
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More about having trouble downloading programs
  1. download CCleaner.
    goto registry cleaner in ccleaner and select scan for issues and fix selected issues..
    after that try and download the programs..
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