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Pissed!!! Everything fried.. What's a good CPU fan?

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September 17, 2007 1:58:39 PM

So basically my Koolance water setup leaked through the CPU block (it had a bad inner-seal that took a few weeks to develop). It fried My 8800GTX, P5K Deluxe, possibly CPU (don't know yet). Koolance said they would RMA the water block but they are not responsible for anything else and their warranty covers them..........

So... Aside from me being really mad, I deffinately am not going to use their cooling setup and take the chance when I replace the hardware out of my pocket. I need a good after marker HSF for overclocking my Q6600... What's the best right now. Size shouldn't matter for me- got the room ;) 
September 17, 2007 2:04:55 PM

I belive most are going to say Tuniq Tower.

Sorry to hear about the the leak...

Good Luck

Chad
September 17, 2007 2:09:25 PM

Thanks. This is my 1st Intel setup since they released their 1st LGA775 3.0GHz Pentium. I'm not so up to date on Intel as I am on AMD.
Related resources
September 17, 2007 2:25:51 PM

Word of caution when you get up into the high-end air coolling system the diffrence between something like a Thermalright Ultra 120, Tuniq Tower, Zalman 9700 is usually nothing more then 1-1.5 degrees C.

(This is most likely going to start an argument) :) 

I personally have a Zalmn 9700 and love it.
September 17, 2007 2:27:53 PM

Thats what I figured; thanks.
September 17, 2007 2:29:46 PM

I agree. Once you get to a certain price range/performance level with air-cooling, you can't really get much better.
Zalman 9700
Tuniq Tower

It's all about the same
September 17, 2007 3:23:12 PM

Where did you buy the water cooling system? How long for problem to show? If you are in UK check out Sale of Goods. I believe supplier of defective item (the retailer, NOT manufacturer) IS responsible for consequential damage! Sounds like could go with Small claims court.

Mike.
September 17, 2007 3:48:18 PM

This is why I won't do water cooling when I upgrade.
September 17, 2007 4:28:18 PM

Zorg neweggs price for it is high..but if you buy bulk they are damn cheap. If you buy more then 6 they cost 11.49 each...lol..

I really don't understand their bulk purchase though. A single fan of it is priced at 29.99...If you buy two they go down to 13.99 each..That's 28 bucks basically..for two...really retarded...lol..

But yea...buy the fan from somewhere else.
September 17, 2007 4:49:03 PM

Where do thermal electric coolers such as the Monsoon rate in comparison to the other coolers?
September 17, 2007 5:40:32 PM

Kamrooz said:
Zorg neweggs price for it is high..but if you buy bulk they are damn cheap. If you buy more then 6 they cost 11.49 each...lol..

I really don't understand their bulk purchase though. A single fan of it is priced at 29.99...If you buy two they go down to 13.99 each..That's 28 bucks basically..for two...really retarded...lol..

But yea...buy the fan from somewhere else.
They were going for ~$19.95, but Newegg's pricing is flaky. I would have told him to get it here, but their Ultra120 Extreme doesn't come with mounting hardware and I didn't want him to get confused and wind up with a HS and no mounting hardware.

Scythe S-FLEX SFF21F 120mm Fan Sale price: $14.99
September 17, 2007 5:42:18 PM

"Pissed" wouldn't even be the word. Please accept my condolences on the passing of your awesome system.
September 17, 2007 5:45:08 PM

TechnologyCoordinator said:
"Pissed" wouldn't even be the word. Please accept my condolences on the passing of your awesome system.
That's exactly why I am afraid of water cooling.
September 17, 2007 9:17:05 PM

Mike is right. You shouldn't be forced to replace something ruined by someone else's defective product. Unless the system is more messed up that I thought, you could easily win reparations. Their defective product caused the problem for you; it is their fault. They have to assume responsibility. I don't see how this argument can fail.
September 17, 2007 9:25:55 PM

DUDE I FEEL FOR YOU MAN! I FEEL FOR YOU!
September 17, 2007 9:37:28 PM

nukchebi0 said:
Mike is right. You shouldn't be forced to replace something ruined by someone else's defective product. Unless the system is more messed up that I thought, you could easily win reparations. Their defective product caused the problem for you; it is their fault. They have to assume responsibility. I don't see how this argument can fail.
That would be nice, but it doesn't look like they will be giving in easily. The costs associated with taking them to court far outweighs the value he would get back. It's best to just suck it, up have a few beers, and move forward. Oh, and also spread it all around the web that Koolance,that's right their name is KOOLANCE, screwed him.
September 17, 2007 9:43:28 PM

If the OP is in the UK, the consumer protection is very strong. If faulty item was bought with a credit card, may also be able to claim against them. Small claims court not that expensive to use. Claim is against RETAILER, not manufacturer.

Mike.
September 17, 2007 9:52:28 PM

The retailer? That's odd. I didn't think about the UK, I have heard about their consumer protection. If he is from there then maybe he has a shot, but in the US, even in small claims court, it would be a PITA.
September 17, 2007 10:02:58 PM

Sue them for lawyers fees too, so they don't want to fight. They'll know that it is cheaper to pay up the $800 then have to pay $800 plus thousands in lawyers fees. I don't see how they could win in the long run.
September 17, 2007 10:17:11 PM

nukchebi0 said:
Sue them for lawyers fees too, so they don't want to fight. They'll know that it is cheaper to pay up the $800 then have to pay $800 plus thousands in lawyers fees. I don't see how they could win in the long run.
That assumes that he wins, if not he pays the lawyers, not to mention the time spent. Don't get me wrong, I say fry them, it's just a question of whether it's worth starting down that road. I have wanted to sue more than once, but when I cooled down a little bit I realized it was a waste of my time and resources.
September 17, 2007 10:35:54 PM

I know that, but isn't the company's position untenable?
September 17, 2007 11:06:44 PM

Yeah, but it wouldn't be the first time, and it certainly won't be the last, that the person that was clearly right got screwed in court.
September 17, 2007 11:08:06 PM

Like others have said once you get into the high end air coolers they are all roughly the same. I have had the TT120, Zalman 9500 and now have the TR Ultra 120 Extreme. The TT120 and 120 Ext. are about the same. I like the TR Ultra 120 Extreme because it allows for a little more interior room in the case. Also are you completely sure the parts are fried? What fluid were you running with the kit? I was about sure Koolance included some sort of distilled non conductive fluid. I COULD be wrong not 100% about that one. How long did you wait after the leak before you tried to fire the rig on?
September 17, 2007 11:55:59 PM

MAN THAT SUCKS... the prob is, no one can afford a lawyer and the company can... so thats why the public is FU@KED!!
September 18, 2007 12:50:27 AM

But if they loose...

Lawsuits like this are basically gambling.
September 18, 2007 1:24:17 AM

localcpuguy said:
Koolance said they would RMA the water block but they are not responsible for anything else and their warranty covers them..........


Who told you that? Them? Do you have a signed agreement that say that they are not responsible for your destruction?

If it we me, and assuming I had no such signed agreement, I would tell them they have 30 days to reimburse me or I am filing a suit against them in the state that I reside, and I wouyld mean it, and follow through with it, and they can send lawyers to your town and have it out in front of a judge.

A company CANNOT just say... "use it at your own risk" not generally.

Put it this way. What if it leaked on you and to the outlet while you were poking around inside and you actually got electrocuted!!! You actually DIED because of thier defective water block. Are they gonna tell your parents that they will replace the water block but its not thier fault your dead and therefore they are not liable? Yea thats gonna fly in court when your parents sue the pants off them!!!

I tell you what, copy and paste where it says they are not responsible in ther warranty agreement here so we can shoot hole in thier theory.

If you are suing a large company with lots of assets, look around cause you can usually find a lawyer willing to handle the case pro bono, because even if it is only for a couple grand for you, they will charge the company 10-15 thousand in lawyers fees... and they will do it pro bono because when it comes to a large company they know they are going to get paid... one way or another they WILL get thier money.
a b à CPUs
September 18, 2007 1:27:37 AM

My son had the same thing happen to him - water leaked, big meltdown, lost a MOBO and a lovely opteron. Thankfully everything else survived. We won't be doing water again, not with high end air so darn close in performance and now pretty quiet to boot.
September 18, 2007 1:34:18 AM

Sry to hear bro.

Firstly... Koolance it total $h!t!!! Rly.. TOTALL krapp!
(sry 2 everyone who has koolance stuff)
Also, did u use a non conductive coolant?

I had a cpu block leak too (rubbish pipe, use tygon, wont leak even without clamps) water ran down the mobo, pooled on my 1950xt, down the mobo thru the pci slots and pooled in the bottom of my case.

Sat like that for a day (the system was on) while i was at work. Used non conductive coolant so lucky it didnt kill anything.

As for getting compensation. 100% no way. This is specialised stuff water cooling. U cant even take the cooler off u gfx card without voiding the warranty. Forget about it.
September 18, 2007 2:02:44 AM

The 120 extreme is pretty much the best you can buy air coolerwise.Just pick one of the top performers and you should be fine
September 18, 2007 2:33:38 AM

little_scrapper said:
Who told you that? Them? Do you have a signed agreement that say that they are not responsible for your destruction?

If it we me, and assuming I had no such signed agreement, I would tell them they have 30 days to reimburse me or I am filing a suit against them in the state that I reside, and I would mean it, and follow through with it, and they can send lawyers to your town and have it out in front of a judge.

A company CANNOT just say... "use it at your own risk" not generally.

Put it this way. What if it leaked on you and to the outlet while you were poking around inside and you actually got electrocuted!!! You actually DIED because of their defective water block. Are they gonna tell your parents that they will replace the water block but its not their fault your dead and therefore they are not liable? Yea thats gonna fly in court when your parents sue the pants off them!!!

I tell you what, copy and paste where it says they are not responsible in their warranty agreement here so we can shoot hole in their theory.

If you are suing a large company with lots of assets, look around cause you can usually find a lawyer willing to handle the case pro bono, because even if it is only for a couple grand for you, they will charge the company 10-15 thousand in lawyers fees... and they will do it pro bono because when it comes to a large company they know they are going to get paid... one way or another they WILL get their money.


You articulated what I was thinking much better than I did.


"Koolance Incorporated warrants each new Koolance liquid cooling system or cooler against defects in materials or workmanship for a period of one year from the date of purchase, and agrees to repair or replace any defective Koolance liquid cooling system or cooler without charge. Shipping costs are non-refundable.

All warranty claims must be accompanied by the original proof of purchase. Products shipped from companies or individuals not listed on Koolance's website as an official reseller are not covered by Koolance's product warranty (for example: Ebay). This warranty is non-transferable.

THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM ACCIDENT, MISUSE OR ABUSE, LACK OF REASONABLE CARE, SHIPPING DAMAGE, MODIFICATIONS, THE AFFIXING OF ANY ATTACHMENT NOT PROVIDED WITH THE PRODUCT, OR OPERATING COMPONENTS AT SPEEDS OR FUNCTIONS OTHER THAN THOSE SPECIFIED BY THEIR MANUFACTURERS.

Use of unauthorized replacement parts or liquid will void this warranty. Koolance Incorporated will not pay for warranty service performed by a non-authorized repair or diagnostic service and will not reimburse the consumer for damage resulting from warranty service performed by a non-authorized repair service. No responsibility is assumed for any special incidental or consequential damages due to a defective Koolance product. No other warranty, written or oral, is authorized by Koolance Incorporated.

Return shipments without a valid RMA number will be refused. The product must be shipped postage prepaid to an authorized Koolance service location. It is suggested that, for your protection, you return shipments of product by insured mail, insurance prepaid. Damage occurring during shipment is not covered by this warranty. Shipping costs are non-refundable.

Disclaimer

IN NO EVENT SHALL KOOLANCE INCORPORATED OR ITS EMPLOYEES, AGENTS, SUPPLIERS, MANUFACTURERS, OR CONTRACTORS BE LIABLE FOR ANY DAMAGES OF ANY KIND OR CHARACTER, INCLUDING WITHOUT LIMITATION ANY COMPENSATORY, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOSS OF USE, LOSS OF DATA, LOSS OF INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY OR PERSONS, CLAIMS OF THIRD PARTIES, OR OTHER LOSSES OF ANY KIND OR CHARACTER, AND WHETHER OR NOT THE POSSIBILITY OF SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO KOOLANCE INCORPORATED."

Here is the pertinent Koolance warranty. I don't see defective parts listed.
September 18, 2007 4:20:09 AM

Also, just because they disclaim something does not mean they are not liable. Still, trying to get any money from them is an uphill battle. There just isn't enough money at stake to make it worth the aggravation.
September 18, 2007 4:41:01 AM

$800 plus is a sizable chunk for those who aren't rich. If you are rich, then obviously there is no point to sue. But otherwise...
September 18, 2007 2:02:41 PM

$800 is a sizable chunk to effectively have robbed from you no matter who you are. The question is do you stand a snowballs chance in hell of getting it back.
September 18, 2007 3:51:16 PM

They do like their disclaimers, don't they? As previous post said, it didn't mention "Defective".
UK Sale of Goods Act makes Retailer liable, and it is an offence to try and deny those rights.

Mike.
September 18, 2007 4:17:25 PM

First off RMA that Motherboard & videocard.
Tell them exactly what happend... they might supprise you and RMA it or replace for a small fee. cheeper then buying new.

MY Asus P5W DH board was running a little bit hot when i watercooled it so i stuck some BGA heatsink on it. then when I stopped watercooling the heatsinks I put on were in the way... in the process of removing one i broke some of the compontents on the board. I sent Asus an email stating what i had done and why it was broken and that i would pay to replace or get it fixed.
In returned they told me to RMA the board and I got a new one.... FREE of charge.
Try it... you have nothing to loose but some shipping charges.
September 18, 2007 10:26:21 PM

I reread it. I guess they do claim that they aren't responsible. Still, can they claim that?
September 19, 2007 9:16:47 AM

In most of countries, they cant denny reimbusement when their defective component make damage to property or person (in case you can proove there was no misuse but defective component)
And if you can statement from certified technician or organization (i remember my university do this type of tests and certifications for many private or state organizations).
In my country is organization "Czech market inspection" whitch i can call and get answer if waranty can cover damage made by defective component and even some advice what to do. (sometime they even make inspection when there is posible misuse of law or abuse often ending with with some penalty. There was even few cases when their marketing licence was posponed or even terminated when they didnt make rectification)
If my computer get damaged, geting all stuff again will ruin me as eventual price rebuying components could go up to 5,000$.
September 20, 2007 3:27:26 AM

Supremelaw should take a look at it.
September 20, 2007 5:21:31 AM

koolance systems work great - why? they use good pumps and gold plate all the heatsinks/water blocks - look at my avatar it works great

is koolance the best no - is water cooling the most efficient no


the best combo is a totally air cooled system and water cooled gpu - new high end gpu's run 80-90c and build in water cooling if you can find one is a bargin.

cpu: even a 3.5-3.9ghz quad works fine with air cooling - water is only 10c cooler but gpu's are 25-40c cooler

did u say pictures:

ok!



even this mediocre cpu cooler runs only 65c-67c with all 4 cores running a 1.46v (1.4875v in bios) running 3 orthos programs and 1 stablity test. ok ya i posted this before.

this cpu cooler is cooled by the gpu - the fan barely moves when not gaming and still this system runs at 65-67c at 3.4ghz at max output, w/ q6600 go 375fsb






I AM POSTING THESE SINCE YOU CAN SEE - its a ninja jr - crappy cooler - thermalright ultra-120 would smoke this.

also the case has tons of air flow but poor cooling.

the psu pulls air from the top

the only fan is the 12cm rear fan and its controlled by the leviathan

even with this poor cooling the system never hits 70c and runs 35idle and 40-50c in nornal usage.

the rear fan only turns 1200-1500 rpm unless gaming
September 20, 2007 5:23:13 AM

some koolance systems i used to compare






September 20, 2007 11:56:27 AM

dragonsprayer said:
even with this poor cooling the system never hits 70c and runs 35idle and 40-50c in nornal usage.


70c Wow.. that is hot... I idle at 24-31 deg and never go over 52Deg.
but I'm not a gamer so I don't WC my GPU.
I have a swiftech Apogee block, 2 MCP600 pumps and 2 single pass heatercores. Keeps my CPU cool.
Never used a kit before... custom picking my components always works better.

for the OP.
have you tired RMA'ing you stuff?

In the past i have RMA'd my board 3 times due to leaks... I was still learning...
September 20, 2007 5:38:12 PM

You might wanna try dropping in a local lawyer(or if you have a friend thats one, even better) and explain the situation. From the sport law class I took in college I remember him talking about how a lotta the stuff listed in the warraty/disclaimer lawyer speak is more to make it look like you cant go at them but if you take them to court over it, that most of it doesn't stand up.
September 22, 2007 9:53:59 AM

find out where the bastards from koolance live...kill
!