Sign in with
Sign up | Sign in
Your question

Computer Freezing Issue - Advice Needed

Last response: in Systems
September 12, 2007 5:04:21 PM

Looking for some advice on an issue I am experiencing.
Whenever I insert a CD/DVD into my drive, it locks up my computer. The only way to recover from that is to reboot the computer.

This problem started occurring after I built the computer. IRC it didn't occur when I was installing the drivers for most of the hardware, I only became aware of it after I installed the Nero software that came with the CD/DVD burner.

It also occurs when I attach my SanDisk Flash drive with U3 Smart enabled software on it. It does not occur when I install my SanDisk flash drive that doesn't have the U3 software on it.

It almost seems as if it has something to do with Autorun on my computer, but it also freezes if I insert a blank CD for formatting.

If I insert the CD/DVD while the computer is still booting up, then I can access the CD/DVD without any problems. (Install software, format blank media, etc...)

Also when installing software with multiple discs, I can insert disc 2, 3, etc... and continue the install without any problems.

So here is my question: Has anyone else experienced this and have any advice on how to fix it?

My last resort of course is to wipe the system and reinstall, but I'd like to try to avoid that.

System Specs
-Intel Core 2 Duo E6400 Conroe 2.13GHz LGA 775 Processor Model
-Microsoft Windows XP Home Sp2b
-Foxconn P9657AA-8KS2H LGA 775 Intel P965 Express ATX Intel Motherboard
-EVGA 256-P2-N624-AR GeForce 7900GS 256MB 256-bit GDDR3 PCI Express x16 SLI Supported Video Card
-Crucial Ballistix 1GB (2 x 512MB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel Kit Desktop Memory Model BL2KIT6464AA804
-SAMSUNG Black 1.44MB 3.5" Internal Floppy Drive
-Western Digital Caviar RE WD1600YS 160GB 7200 RPM SATA 3.0Gb/s Hard Drive
-Pioneer 18x Internal Double-Layer DVD±RW/CD-RW Drive Model: DVR-1810B5PK
September 12, 2007 6:20:41 PM


I had this same problem after installing Nero 7 with NeroScout.
Instert a DVD: bang! Not even a task manager anymore.
Sometimes I was 'lucky' and the pc rebooted automaticly.
Disabling NeroScout solved the problem.

By the way, I had all autorun options disabled and the bugger still tried to scan (or whatever?) my dvd drives.
And having two dvd burners, it only locked my pc when inserting something in my second (slave) burner.

If you try to disable Nero Scout, make sure the 'NMIndexingService' is set to the startup type 'manual', Nero Scout is fully disabled and restart your computer.

Hope this helps.

September 12, 2007 10:28:48 PM

I am not finding Nero Scout on my system. Could it be under another name?

Searching for Nero on my system brought up the following folders:
Nero BackUp
Nero MediaHome
Nero PhotoShow
Nero Recode
Nero ShowTime
Nero SountTrax
Nero StartSmart
Nero Toolkit
Nero Wave Editor

It also brought up a bunch of files, none of which are named Nero Scout.

Also did a search on 'NMIndexingService' and was unable to find a match.
Related resources
September 12, 2007 11:04:46 PM

'NMIndexingService' would be under START->RUN->Type "services.msc"

I have seen a lot of people really pissed at NERO 7. I have installed it on three machines with no problem, but I did a minimal install.
September 12, 2007 11:50:48 PM

No 'NMIndexingService' service listed.

List of services on my machine:
Application Layer Gateway Service
Application Management
Automatic Updates
avast! Antivirus
avast! iAVS4 Control Service
avast! Mail Scanner
avast! Web Scanner
AVG E-mail Scanner
AVG7 Alert Manager Server
AVG7 Update Service
Background Intelligent Transfer Service
COM+ Event System
COM+ System Application
Computer Browser
Cryptographic Services
DCOM Server Process Launcher
DHCP Client
Distributed Link Tracking Client
Distributed Transaction Coordinator
DNS Client
Error Reporting Service
Event Log
Fast User Switching Compatibility
Help and Support
Human Interface Device Access
IMAPI CD-Burning COM Service
InCD Helper
InCD Helper (read only)
Indexing Service
Infrared Monitor
iPod Service
IPSEC Services
Logical Disk Manager
Logical Disk Manager Administrative Service
MS Software Shadow Copy Provider
Net Logon
NetMeeting Remote Desktop Sharing
Network Connections
Network DDE
Network DDE DSDM
Network Location Awareness (NLA)
Network Provisioning Service
NT LM Security Support Provider
NVIDIA Display Driver Service
Performance Logs and Alerts
Plug and Play
Portable Media Serial Number Service
Print Spooler
Protected Storage
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Desktop Help Session Manager
Remote Procedure Call (RPC)
Remote Procedure Call (RPC) Locator
Removable Storage
Routing and Remote Access
Secondary Logon
Security Accounts Manager
Security Center
Shell Hardware Detection
Smart Card
SSDP Discovery Service
System Event Notification
System Restore Service
Task Scheduler
Terminal Services
Uninterruptible Power Supply
Universal Plug and Play Device Host
Volume Shadow Copy
Windows Audio
Windows Driver Foundation - User-mode Driver Framework
Windows Firewall/Internet Connection Sharing (ICS)
Windows Image Acquisition (WIA)
Windows Installer
Windows Management Instrumentation
Windows Media Player Network Sharing Service
Windows Time
Wireless Zero Configuration
WMI Performance Adapter

September 13, 2007 10:11:41 AM

That sucks.
Seems you didn't have Nero Scout installed in the first place.
So it's probably something completely different what's screwing up the system.
September 13, 2007 11:12:39 AM

At least that service is not involved. Back to ground zero. Try uninstalling Nero 7 and testing. If that fails, do a restore to a point before the Nero install. This may cause you some problems but at least you will Know whether it was Nero. You can fix the other problems that you might create.

start->accessories->system tools->system restore

Good luck
September 14, 2007 3:09:59 PM

Problem solved.

I started off uninstalling most of Nero... everything except the InCD software which is the burning software.

Rebooted and inserted a disc and once again it locked up.

After reboot, I went ahead and uninstalled InCD and rebooted again. Inserted the disc again and no lockup.

So it seems that InCD was the culprit. Now I just have to find another burning software.

Thanks for all of the advice.
September 17, 2007 2:10:28 AM

Good deal. XP can do up to, I think, three burns to the same CD. It certainly can't do burns like a purchased program. But I don't need much so I usually just use XP anyway.

You might do a search on Nero's site or Google about conflicts with the InCD portion or Nero in general. You might find a quick fix. It is probably conflicting with something that is not part of the XP OS. Like I said I have it on three computers with no problems.
September 17, 2007 6:10:52 AM

Running two anti-virus programs at the same time isn't a good idea, they often cause conflicts (and a heavy CPU load).