My laptop will load data cd’s i.e. excel, word ete, but it won’t load DVD’s or p

Can anyone help. I had my laptop fixed due to windows xp not starting up. My laptop will load data cd’s i.e. excel, word ete, but it won’t load DVD’s or pc cd’s or dvd games.

However when I put a DVD or cd in the d drive I can hear it trying to connect but nothing happens no error messages it’s like it trying to do something. Before it was fixed there were no problems with DVD’s or cd’s.

I tried deleting the upper and lower filters but in {4D36E965-E325-11CE-BFC1-08002BE10318} there is only the lower filters no upper filters.

I have tried Allow active content to run on my computer. I have tried changing the speed and still nothing.

I have Toshiba A60 Winxp home
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