Remote Assistance

while i was type 'msra' in run inorder to start remote assistance after turn off Firewall and enable Remote Assistance.
Then shows an error mesage "Windows cannot find msra.Make sure you typed the name correctly,and then try again......"

Wahts the problem??????????
4 answers Last reply
More about remote assistance
  1. mstsc
  2. not for remote desktop. mstsc used for remote desktop. I need remote assistance
  3. sorry..

    use can easily access it for help and support center homepage
    or try this

    various run prompt key words
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Firewalls Windows XP