Cingular's technical competence is dismal

Archived from groups: alt.cellular.cingular (More info?)

As new cell phone user I'm apalled at how technically incompetent Cingular's web sites and CS department is.

I've been trying for a week to get the free ringtone that was promised in a flyer in the mail from cingularwelcome.
I've made literally a half-dozen phone calls to customer service and they can't fix it.

When I submit coupon code when purchasing ringtone the browser just sits there.
Even CS can't get it to work: they get error message saying that coupon has insufficient value, even though the
ringtone is $1.99.

They finally said to purchase the ringtone without using coupon and they'd credit my account but couldn't get that to work cause
their QPlan web site isn't working.

I used to be a Bell South ISDN internet customer and had to quit several years ago because their customer service had no clue what
they were doing.

Is Cingular the same way? I've been disconnected, contacted by people who had no idea what they were doing and had numerous web
sites that were down or not working correctly. Their web sites are a nightmare to navigate, I have to have several accounts and
usernames and passwords (MediaNet, cingular), and they seem not to have figured out exactly how to offer their products to the
customer in an orderly logical fashion (i.e. email to phones via mycingular, cingularme, mobile.cingular each offering different
features)

Are all phone companies like this? Do they pay so low that they get the bottom of the barrel employees. It seems to be pandemic that
phone companies have so badly missed figuring out how to serve their customers with excellence.