Comcast DVR Rebooting

Archived from groups: alt.tv.tech.hdtv (More info?)

I've got a Comcast Motorola HD dual tuner DVR. Really like it except I
am on my 3rd box with the same problem. When changing channels or
performing other functions it randomly reboots. About a minute later
it's back online but looses the guide.
Comcast said the serial # that I have was realled and wants to replace
the box. However, that's the excuse I got before the last replacement.

Has anyone seen this before and have any suggestions?

Thanks!

Archived from groups: alt.tv.tech.hdtv (More info?)

Do both of you have the same firmware version? Any upgrades in the works?
If you don't want to exchange the box, is that because you feel you have
already gotten a so called good serial number box?

Clark

"David" <davey@home.com> wrote in message
news:k6ydnccHJ65aZvnfRVn-tA@comcast.com...
> "rignll" <rignall@comcast.net> wrote in message
> news:1113873661.183458.10620@l41g2000cwc.googlegroups.com...
>> I've got a Comcast Motorola HD dual tuner DVR. Really like it except I
>> am on my 3rd box with the same problem. When changing channels or
>> performing other functions it randomly reboots. About a minute later
>> it's back online but looses the guide.
>> Comcast said the serial # that I have was realled and wants to replace
>> the box. However, that's the excuse I got before the last replacement.
>>
>> Has anyone seen this before and have any suggestions?
>>
>> Thanks!
>>
>
> I have the same problem.
> PITA.
> Unplug-replug re-boot helps a little.
> There is an issue, no one at this time seems sure what it is.
>

Archived from groups: alt.tv.tech.hdtv (More info?)

I dont have the FW version at the moment but Comcast claims I have a
know defective serial #. I dont beleive a thing they say. My last
replacement was supposedly for a "good" serial #. They are coming
today for another replacement. I'm hoping for the best...

Archived from groups: alt.tv.tech.hdtv (More info?)

rignll <rignall@comcast.net> wrote:
} I dont have the FW version at the moment but Comcast claims I have a
} know defective serial #. I dont beleive a thing they say. My last
} replacement was supposedly for a "good" serial #. They are coming
} today for another replacement. I'm hoping for the best...

There was a batch with bad power supplies. It sounds like your problem.
I don't know the serial number range, but it was posted on avsforum in
the official 6412 thread (which is over 100 pages long).

--

Frank Ball frankb@sonic.net