Hey guys how are you ? basically my problem isnt old and there are more people with the same situation but those solutions dont work with me...
my problem is when i log into my account , my desktop stays blank so no icons and stuff.
i went to task manager and tried to start the explorer.exe process myslef but it couldnt happen and an error came on screen
saying
windows cant find explorer.exe and some other stuff....
now i saw that most people recommended using malware bytes, i tried that but it didnt work. ( is it necessary to put the computer in safe mode?)
i tried using combofix and it still didnt work
there was another solution which required deleting some key values or folders like explorer.exe and iexplorer.exe,
the problem with this solution was that i could find iexplorer folder but not explorer.exe folder.
This has happened once before, it was the recyccler problem and i solved it with combo fix and malwarebytes, but now it seems different...
so any help on how to solve this situation guys?
i am going to take it to a shop soon but im afraid they might not be able to solve it as well so i have to go far to the hp customer service centre for help.
oh and some information...
i dont have the windows cd as i bought my computer from a store pre built.
so please any information would be appreciated, want to fix it because im missing out a lot of work.luckily i can still run the web browsers such as firefox and opera and other program and games but i cant start control panel or recycle bin.
so its getting annoying ,
PLEASE HELP AND GIVE YOUR SUGGESTIONS as i know toms hardware has helped me a lot before....
my problem is when i log into my account , my desktop stays blank so no icons and stuff.
i went to task manager and tried to start the explorer.exe process myslef but it couldnt happen and an error came on screen
saying
windows cant find explorer.exe and some other stuff....
now i saw that most people recommended using malware bytes, i tried that but it didnt work. ( is it necessary to put the computer in safe mode?)
i tried using combofix and it still didnt work
there was another solution which required deleting some key values or folders like explorer.exe and iexplorer.exe,
the problem with this solution was that i could find iexplorer folder but not explorer.exe folder.
This has happened once before, it was the recyccler problem and i solved it with combo fix and malwarebytes, but now it seems different...
so any help on how to solve this situation guys?
i am going to take it to a shop soon but im afraid they might not be able to solve it as well so i have to go far to the hp customer service centre for help.
oh and some information...
i dont have the windows cd as i bought my computer from a store pre built.
so please any information would be appreciated, want to fix it because im missing out a lot of work.luckily i can still run the web browsers such as firefox and opera and other program and games but i cant start control panel or recycle bin.
so its getting annoying ,
PLEASE HELP AND GIVE YOUR SUGGESTIONS as i know toms hardware has helped me a lot before....