Hello all,
I have a 2 months old external drive (750 GB) I was using at work. Unfortunately, while the drive was standing vertically, someone in the lab accidentally tipped it over.
Ever since, I can't access my drive. When I power it on, it makes weird sounds for around 10-15 seconds, and then stay silent.
I'm unsure of what I should do. The drive did not fall off the table or anything like that, it was just tipped over from its vertical position. As such, I'm surprised it stopped working, especially since it is new. Perhaps the the drive had a defect to begin with ?
Also, do you think my 3 years warranty would cover this kind of damage ? I'd also like to know how I should present this matter to the hardware company.
Finally, should I ask the person who broke the drive to reimburse some of the fees, such as transport costs ?
Thank you very much
I have a 2 months old external drive (750 GB) I was using at work. Unfortunately, while the drive was standing vertically, someone in the lab accidentally tipped it over.
Ever since, I can't access my drive. When I power it on, it makes weird sounds for around 10-15 seconds, and then stay silent.
I'm unsure of what I should do. The drive did not fall off the table or anything like that, it was just tipped over from its vertical position. As such, I'm surprised it stopped working, especially since it is new. Perhaps the the drive had a defect to begin with ?
Also, do you think my 3 years warranty would cover this kind of damage ? I'd also like to know how I should present this matter to the hardware company.
Finally, should I ask the person who broke the drive to reimburse some of the fees, such as transport costs ?
Thank you very much