Tom's Hardware > Forum > Storage > Hard Disks > Damaged hard drive & warranty

Damaged hard drive & warranty

Forum Storage : Hard Disks - Damaged hard drive & warranty

Tom's Hardware: Over 1.4 million members in 6 different countries available to answer all your high-tech questions. Sign up now! Its free!
Ask the community Add a reply
Word :    Username :           
 
Guillaume777   05-07-2008 at 03:19:59 AM

Hello all,

I have a 2 months old external drive (750 GB) I was using at work. Unfortunately, while the drive was standing vertically, someone in the lab accidentally tipped it over.

Ever since, I can't access my drive. When I power it on, it makes weird sounds for around 10-15 seconds, and then stay silent.

I'm unsure of what I should do. The drive did not fall off the table or anything like that, it was just tipped over from its vertical position. As such, I'm surprised it stopped working, especially since it is new. Perhaps the the drive had a defect to begin with ?

Also, do you think my 3 years warranty would cover this kind of damage ? I'd also like to know how I should present this matter to the hardware company.

Finally, should I ask the person who broke the drive to reimburse some of the fees, such as transport costs ?

Thank you very much

Message quoted 1 times
Add a reply
Sponsored Links
Register or log in to remove.
chookman   05-07-2008 at 03:33:24 AM
- 0 +

First off if the drive was in use there is every chance that the drive would be dead the mechanical parts inside spinning at 7200RPM the slighest bumb can kill the balance.

Personally i would send the drive back to retailer or manufacturer (whatever is easy) and just say that the disk doesnt work nothing more. I think youll find that wont be able to tell that it was a knocked that caused the issue. Most manufacturers to my knowledge will test the drive if it dont work they will replace it, and repair the old one later.

As for reimbursements, its up to you. Is this person a friend? i wouldnt let it concern me to much if it was a friend.

------------------------------ "This thread made me strap on my lolerskates and head for my roflcopter."
 Reply to chookman
roadrunner197069   05-07-2008 at 03:43:39 AM
- 0 +

Its as much your fault for standing it on edge as his for bumping it and knocking it over. Next time lay it flat.

Reply to roadrunner197069
Guillaume777   05-07-2008 at 03:56:28 AM
- 0 +

chookman, thank you for the valuable information. I'll probably send the drive back and try to get it reimbursed.

roadrunner, I'm a bit puzzled by your comment. The drive came with a stand to make it rest on its on edge , and on the box the drive is clearly shown in that position, so why do you think I made a mistake ?

Reply to Guillaume777
Sailer   05-07-2008 at 03:57:32 AM
- 0 +

Guillaume777 wrote :

Finally, should I ask the person who broke the drive to reimburse some of the fees, such as transport costs ?

Thank you very much



As far as the hard drive and your friend tripping over it goes, I think its your problem. A person has a responsibility to put the stuff so other people don't trip over it, so if you put it in a place where his feet might be, well, its your fault and your problem.

------------------------------ Evil lurks in the databanks as it lurked in the streets of yesteryear. But it was never the streets that were evil.

Over 50. Seen it, done it, can't remember it, but I miss it.
 Reply to Sailer
Guillaume777   05-07-2008 at 04:01:05 AM
- 0 +

By the way the person is not my friend.

Reply to Guillaume777
Guillaume777   05-07-2008 at 04:02:29 AM
- 0 +

I'm unsure if this is helpful, but you can hear the sound of my HD here : http://www.soundupload.com/audio/1lqod6n64rue9fn

Reply to Guillaume777
piratepast40   05-07-2008 at 04:07:26 AM
- 0 +

This is getting to be a moraly complex issue - maybe you could see about being on Judge Judy!

Reply to piratepast40
Ask the community Add a reply
Tom's Hardware > Forum > Storage > Hard Disks > Damaged hard drive & warranty
Go to:

There are 1335 identified and unidentified users. To see the list of identified users, Click here.

Forum map
Bestofmedia Forum ©
2000-2009 Bestofmedia Group
Page generated in 0.413 seconds
Please mind

You are about to answer a thread that has been inactive for more than 6 months.
If you still wish to proceed, please ensure that your posting is original and does not duplicate or overlap any prior responses to this thread.

Add a reply Cancel
Sponsored links
  • Ask the community now
  • Publish
Ad
Related Topics
See all relatives topics
They won a badge
Join us in greeting them
How do I win badges?