Windows slideshow inoperable

My slidshow inoperable, just has an error message
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  1. happen to know the error message and the number that comes with it so we can kind of get an idea of exactly what the issue is?
  2. That's the problem, their is no other information with it. It just says that an error
    occured, and the screen goes black. This started after the Dell tech 'cured' my
    access problem with Internet Explorer. He did a lot of work with the registers,
    made some patches, and downloaded some modules while he was in control.
    A Microsoft tech says the machine still has some Malwear that is causing the
    problem. Again, he wants to work on the registers, but I'm a little gun shy now.
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