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How to diagnose and fix Windows Vista crash on laptop

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  • Windows Vista
Last response: in Windows Vista
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May 2, 2011 3:52:15 AM

I have a Compaq Presario CQ50, and sometimes when I am using it the system crashes with a black screen. The only way to recover is with a reboot using a button on the laptop (not via software of course).

On boot-up I'm presented with a screen asking if I wanted to start Windows in safe mode or continue normally. I always select to start normally.

After the system started I looked at the Event Viewer and saw the following message:

The previous system shutdown at 8:06:43 PM on 5/1/2011 was unexpected.

I keep Windows Vista recent by running Windows Update usually every time I login, and almost always keep the AC adapter plugged into the outlet.

How can I troubleshoot this problem? I have yet to run hardware tests, but plan on doing that soon (using a linux livecd).

More about : diagnose fix windows vista crash laptop

May 4, 2011 9:02:26 AM

HI,

You can Insert Windows Installation CD in to CD-ROM and Choose Option "Repair your Computer"

and do this all things.
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