People are more likely to complain without knowledge of why a product failed, if it failed at all, or possibly failure was caused by external sources the customer was unaware of.
Taking PSU's as an example:
Not many complaints (maybe 3/1000/yr
) would be able to list what failed, i.e. a voltage rail, such as the +/- 3.3v.
Maybe they were drawing to much power, or a small short was pulling more power then expected. Maybe brownouts were to blame.
It is hard to say that mass complaints of a product equate to a ratio of functioning to manufacture defected purchases.
10,000 units sold, 100 failure complaints
1,000 units sold 20 failure complaints. This product double the failure ratio.
Anyway, back to your thread.