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Problem with Quickbook Pro 2012

Last response: in Applications
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October 1, 2012 12:04:35 AM


My hard drive crashed recently & so I had to get a new one. I installed Quickbooks Pro 2012 on my hard drive & since doing so, I have had nothing but problems ever since. I am running Windows XP Pro.

On my old hard drive, QB Pro 2012 sent invoices to my clients via Outlook Express without an issue. It worked flawlessly!

Since installing QP Pro 2012 on my new hard drive, I've had nothing but problems. When I first opened Quickbooks & tried to email an invoice, I got an error message saying: Outlook Express could not be started. The application was unable to initialize the store directory. Your computer may be out of memory or your disk is full. Contact Microsoft support for further assistance. (0x80004005). My computer has a 500GB hard drive the has over 400GB free & 4GB RAM.

So I went to Quickbooks website & read different solutions. I tried doing a complete uninstall, using their tool to remove all traces of Quickbooks from my system as well as running my registry cleaners to remove any traces from my system. I then reinstalled Quickbooks & am having even more problems than before!

If I try to click on the email preferences tab, Quickbooks crashes with this error message:

//This is QuickBooks configuration File. It exists while users are connected..// to a company file. Do not delete this file yourself. QuickBooks may not..// operate correctly IF you manually delete this file...[NetConnect]..EngineName=QB_data_engine_22..FilePath=C:\Progra m Files\Intuit\Kim's Critter Care.QBW..ServerMode=2..FileConnectionGuid=a194633 a6d794893b3a711e9e6b076d1.....

Can anyone help me with this problem? Quickbooks website offers me no helpful solutions & I need this program to work!


PC info:
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 10
Processor Count: 4
RAM: 3071 Mb
Graphics Card: NVIDIA GeForce 9600 GT, 512 Mb
Hard Drives: C: Total - 476929 MB, Free - 324510 MB; K: Total - 476906 MB, Free - 183076 MB;
Motherboard: BIOSTAR Group, TP43D2-A7
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled

Thank you!
October 1, 2012 6:03:53 PM

Is Outlook Express working fine outside of Quickbooks?
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October 1, 2012 8:27:52 PM

Yes, it working great! I have not had any problems at all with it.
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Related resources
October 2, 2012 2:05:51 PM

Take a look here http://****/tags/crash-when-emailing

Looks like this email crash happens quite a bit. One of the solutions was to re-install the program.
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October 2, 2012 2:43:17 PM

Thanks for the tip. However, I have uninstalled QB & reinstalled it a couple of times in an effort to fix the issue. I follow QB's directions for doing a clean uninstall & then reinstall--no luck.
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October 12, 2012 12:21:28 AM

Still no solution found.
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Best solution

October 12, 2012 1:41:26 PM

dreamspinner3 said:
Still no solution found.


The Quicken support boards or numbers are your best bet to find anything.
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October 12, 2012 3:01:24 PM

Best answer selected by dreamspinner3.
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February 19, 2013 11:56:55 AM

A QuickBooks software user in certain cases faces problems as you mentioned above. You can opt for 24/7 QuickBooks technical support service from QuickBooks support service providers like Real Time Cloud Services. A QuickBooks technical support service provider answers both the easy and complex QuickBooks’ questions or problems or issues instantly.
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