Laptop virus cannot log in windows

I am also having problems..i can't log on,it starts up,but the users doesn't show up..
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More about laptop virus windows
  1. i think there's something wrong,i've done everything i could,run diagnostics, power cycle,run in safe mode..i really can't get in..would you please tell me how to format my laptop??it's a Compaq Presario CQ40
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Laptops Virus Login Windows XP