I bought office 2010 from amazon and it will not download

I bought it for 3 computers/1 user. It downloaded to one computer. However, it will not download to my laptop. I hit the install button and it acts like its doing something, however, a box pops up that says "extracting files." That box goes away within a second and then nothing downloads. Please help as I paid for this from amazon and I need it on the laptop! Thank you!
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  1. What version of Windows are you trying to install to? If XP, do you have SP3 installed?
  2. yes i have my service pack 3 on my computer
  3. I think it's still downloading in the background,did you wait for awhile?
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