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GoToAssist Express / Software Restriction Policy issue

Last response: in Windows XP
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March 30, 2010 7:24:17 PM

I have put in place a SRP and are having issues with GoToAssist Express, Everytime our help desk needs to use this program to connect to another machine that user has to download a small exe, however, with the new SRP in place they not allowed to do this.

As you can see from this image - http://scj6771.smugmug.com/photos/820056891_ckGpZ-L.jpg

Is there anyway I can add a new path rule or .EXE rule to allow the user to download this? Thank you for your time.
March 31, 2010 12:56:42 PM

I know there is a way to add a rule, as you can see from the image it puts the .EXE is one of those crazy temp folders first, then it want's to install.
!