NEWEGG order stuck in packaging

Hello geekdgreen, don't worry since you aren't the only one who this is happening to. I'm guessing it's because of all the orders they have and are still receiving. I mean I ordered something Friday night and it is still stuck on packaging still too. I wouldn't worry too much about it. Give it a few more days I suppose. The waiting is hard though.

DAMN you newegg....i mean is this a normal issues for them during these kinds of sales.
lets hope newegg updates our items and send out our stuff soon

I have the same problem. I just contacted Newegg and they said it was because of a promotion and it should ship either today or tomorrow. So if you got some sort of promotion that may be why it's taking so long.

yea i called them too earlier today, they said i should be getting the tracking number...well currently its 9:20pm and still no tracking number. clearly i have been lied too.
shame...shame....shame

Best answer selected by geekdgreen.

update:
after talking to a customer service rep tuesday afternoon she said i should be
getting a tracking number by the end of tuesday...I did not. So I chatted with a
24hour online rep before this post and she told me that their systems are down and
not to be expected to be up and running by thursday morning. So i guess ill have to hope for the best
and see if my package comes in today or by friday.

I placed an order on black friday as well..Still in packaging. Took them 2 days to confirm my payment and all I want to know is since I picked overnight shipping for this in order to build my nephew a PC for his birthday by the weekend, are they going to be refunding my shipping cost? Which was like $60 or something ridiculous on an order that was over $1k

man thats bogus...yea they should. When i talked to a customer service rep he offered me $20 credit for the delay for my issue...I dont know how their going to do that cause I dont see $20 in my bank account. Just give them a call and ask. Ive been bugged them for 2 days to finally get a straight answer. Finally got a tracking number

at least im not alone in this matter my PC is sick and i need my new RAM so my computer works to do my finals and stuff!

Welp here we go with another day and my order is still in packaging. Lets hope this thing ships out today or I'm going to lose my mind....I love how the last 3 days ive been told it should ship out the next. No one is willing to do anything about crediting me for my shipping costs. It's starting to get a little ridiculous...especially with these 30 min waits on the phone for a rep.

I am having similar issues. I used to work in IT and my company would use them all the time for builds, from voip servers to gaming rigs for clients. When we chose 2 day shipping it meant we would get it in 3 days.

This was 4+ years ago though. I was so impressed with them back than I had no problem using them only for building my new pc even though some components were cheaper elsewhere. 1 day to process, 2 days in packing so far on 4 small items. I paid for 2 day shipping. Considering that they don't deliver on Saturdays, even if they ship tomorrow, I won't get it until Monday. Considering packages STILL move on the weekend, it would have been the same as the free 3day shipping.

Silly me for assuming that 2day meant 1 day processing/packing, 2 day delivery. At this rate even if chose next day it would still have been 4 days. Silly me for paying 40.40 for something that would have gotten to me around the same time as free shipping. Silly me for automatically assuming that they still were as good as they used to be.

Funny, while typing this I got an email notifying me of shipping number for 3 items I purchased 11 hours after the items I paid 40.40 to have shipped 2day for. Which means I will get them before my important items. If I am ever forced to use Newegg again, I will know not to pay for shipping. It seems not paying for shipments makes it more important somehow.

I don't care if they are busier than normal during the Holidays. I have worked retail during the holidays too. Companies hire extra people for this reason. It is called seasonal work. This isn't their first rodeo, obviously they are more concerned about the extra money earned while during this season instead of hiring more employees. They used to be client focused. Doesn't appear so anymore.

Now that my volunteer service in the military is coming to an end, I will be going back into the IT field. I will never order, or ever recommend ordering, from Newegg to anyone ever.

Update: Last night at around 2100 PST, I was notified it was shipped. By shipped they mean they sent the information to FedEx. Not until 1630 today did the items actually leave the warehouse.

I know this was listed as solved but i'm having a similar problem and instead of creating a new thread i decided to post here.

Same deal, stuck on packaging... i ordered Monday and i understand Monday and Tuesday were holidays. But it's now been four days and still says packaging.

Should i contact newegg or just wait even longer?

I ordered Tuesday and am having this issue as well. Let me know if you contact them.

I just chatted with them and I received the following reply.

Thank you for holding. Upon viewing your account, we noticed that your order#XXXXXXX has been processed and charged. Our warehouse is preparing to ship out your order currently. We'll send you an email with the tracking number as soon as your order ships. Please kindly note that your order will not be processed until today due to the New Year holiday and weekend. We are doing our best to get your order shipped out as soon as possible. Please contact us back if the order is not shipped out tomorrow and we will send a request to look into this matter.

It's good to know it's not just me then, I suppose i have to wait till next week for something i ordered "next day shipping" for.

Mine finally shipped.