How do i get a document out of the printer que when it is stuck on deleting job

[Guest]

Hello,
i was trying to print a document but it wouldn't print so i deleted the print job but it is still stuck in the que and i can't clear it nor print anything else around it and it is also saying off line on that one but none of the next ones. can you help me get this out or do i have to uninstall the printer and start over?

 

[Saga Lout]

Hello,
i was trying to print a document but it wouldn't print so i deleted the print job but it is still stuck in the que and i can't clear it nor print anything else around it and it is also saying off line on that one but none of the next ones. can you help me get this out or do i have to uninstall the printer and start over?

Go from the Start button to Run and in the Open box, type services.msc then hit Enter. Scroll through the list of Services to SpoolsV and double click it. Click on Stop then Apply and OK your way out. Restart the Computer and the print job queue will be clean and SpoolsV Service will have restarted automatically.

 

[graywolf]

Has to be an HP, right?

If it works, choose the BEST ANSWER box under Saga Lout's answer.