Sign in with
Sign up | Sign in
Your question

Newegg + Ontrac = Fail

Tags:
  • Computer Shops
  • Computers
  • Hard Drives
Last response: in Opinions and Experiences
Share
November 30, 2012 3:36:36 PM

So i've recently placed orders in newegg for a computer, and after I had placed my first order, I realized I actually did need a hard drive + dvd burner.

because i'm cheap I just chose the free shipping that's from ontrac.

I really want for the second order to get to my house since i'm planning on building it tomorrow, but while newegg says the order has shipped, ontrac says the package has not been tendered yet.

so why is it that ontrac is taking forever to get the package from newegg? the same thing happened with my first order on black friday, so is ontrac just really bad at getting stuff shipped, or is it just because it's right after black friday/cyber monday?

More about : newegg ontrac fail

November 30, 2012 4:11:25 PM

morgoth780 said:
So i've recently placed orders in newegg for a computer, and after I had placed my first order, I realized I actually did need a hard drive + dvd burner.

because i'm cheap I just chose the free shipping that's from ontrac.

I really want for the second order to get to my house since i'm planning on building it tomorrow, but while newegg says the order has shipped, ontrac says the package has not been tendered yet.

so why is it that ontrac is taking forever to get the package from newegg? the same thing happened with my first order on black friday, so is ontrac just really bad at getting stuff shipped, or is it just because it's right after black friday/cyber monday?


Hi Morgoth,

I work for OnTrac and would like to follow up on your post.

The Newegg logistics network is made up of many different transportation companies. OnTrac helps Newegg with what's called the "last mile delivery," an industry term for the final stage in the shipping process.

I don't have all the details for your shipment, but it is likely that your package is being transported by one of these many companies to an OnTrac facility right now. Once it arrives at our location, we'll scan it and the results will appear on ontrac.com.

Our tracking information is communicated to Newegg, so you should see the same info on their site.

You're always welcome to contact Newegg for the latest information on your delivery. And, once the package is given to OnTrac, feel free to contact me at rob@ontrac.com.

I hope this helps.

Rob
November 30, 2012 7:42:41 PM

I have 2 orders that were "shipped" from newegg last night. 2 different shipping companies. Not a single package has actually left Newegg yet. So from what it seems, it is not the shipping companies failing here.
!