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Tom's Hardware > Forum > Windows XP > General Discussion > Problems opening internet explorer and windows explorer

Problems opening internet explorer and windows explorer

Forum Windows XP : General Discussion Problems opening internet explorer and windows explorer

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can anyone help internet explorer wont open and windows explorer giving problems as well done virus scan spyware nothing came back this is the error amgetting

adrgipghze54argdf has encountered a problem and needs to close and allso windows explorer has encountered a problem and needs to close

error signature
appname.windows.update.exe
appver.1515.8784.0.8156 modname.unknown
modver.0.0.0 offset.240f7c2a

Reply to troke
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troke wrote :

adrgipghze54argdf



^^ This is the name in the error message?

If yes, that sounds like malware for sure. Boot into safe mode with networking (F8 on startup). Download, install, and update malwarebytes. Do a full system scan.

------------------------------ CM HAF 932 / GIGABYTE GA-EP45T-DS3R / E8500 @ 3.75Ghz / 300GB Velociraptor / 4G DDR3 OCZ Reaper 1333
Saphire 1G 4850

Simple and Free Guide to Removing Malware
Reply to aford10

I agree with aford10. Just in case you are not fimiliar with the Malwarebytes program, follow these directions to download malwarebytes from the legitimate site and perform aford10's suggestion

Restart your computer in 'Safe Mode with Networking Support'.
(To do this: Power on your computer and start tapping the F8 key at the top of your keyboard rapidly until the Windows Start Menu appears. Then select the Safe Mode with Networking Support menu option and press the Enter key)

Open your web browser and go to www.malwarebytes.org

Download their free malwarebytes program from their main page

Install the program on your computer and run it.

Update the Malwarebytes program and do a full scan.
(You may be asked to restart. Do so, but use F8 key to return to Safe Mode)

Let us know the results of the scan and whether or not any symptoms persist and we will troubleshoot deeper.

Cheers!


Message edited by digitalprospecter on 04-11-2010 at 04:13:35 AM
Reply to digitalprospecter
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hi guys i tried that it dod find a few viruses it removed some but still getting the same problem internet explorer wont load up tried sfc scannow,any other ideas

Reply to troke
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windows explorer is working ok its only ie 7 giving me the problems

Reply to troke
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------------------------------ CM HAF 932 / GIGABYTE GA-EP45T-DS3R / E8500 @ 3.75Ghz / 300GB Velociraptor / 4G DDR3 OCZ Reaper 1333
Saphire 1G 4850

Simple and Free Guide to Removing Malware
Reply to aford10
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i tried that already

Reply to troke
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ie 7 wont even start

Reply to troke
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What happens when you try to open IE?

 

Do you get the same result in safe mode with networking?


Message edited by aford10 on 04-14-2010 at 03:36:58 AM
------------------------------ CM HAF 932 / GIGABYTE GA-EP45T-DS3R / E8500 @ 3.75Ghz / 300GB Velociraptor / 4G DDR3 OCZ Reaper 1333
Saphire 1G 4850

Simple and Free Guide to Removing Malware
Reply to aford10
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one sec let me try one sec

Reply to troke
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still the same cant start ie 7 in safe mode with networking

Reply to troke
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Was the reinstall of IE successful? And you still get this? In normal windows, do you get an error box, saying IE can't open, or do you get the white browser page saying it can't connect to the webpage?

Have you tried Firefox?

------------------------------ CM HAF 932 / GIGABYTE GA-EP45T-DS3R / E8500 @ 3.75Ghz / 300GB Velociraptor / 4G DDR3 OCZ Reaper 1333
Saphire 1G 4850

Simple and Free Guide to Removing Malware
Reply to aford10
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strange thing is i am not getting no error message or nothing nothing does not open at all

Reply to troke
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If you've already tried downloading and reinstalling IE, try this.
http://support.microsoft.com/kb/926449

------------------------------ CM HAF 932 / GIGABYTE GA-EP45T-DS3R / E8500 @ 3.75Ghz / 300GB Velociraptor / 4G DDR3 OCZ Reaper 1333
Saphire 1G 4850

Simple and Free Guide to Removing Malware
Reply to aford10



If IE7 doesn't launch when you attempt to open it, then you can try logging on as the Administrator and make sure your normal user account is a Power User or an Administrator account. If your account is already an administrative account, try creating a new profile with administrative rights and see if it works in the new profile.

Reply to digitalprospecter
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tried that no joy,are there any tools that can repair ie7 or is there a ref fix that can also

Reply to troke
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The fix is to reinstall it. Try changing the extension from .exe to .com.

Have you tried using Firefox?

------------------------------ CM HAF 932 / GIGABYTE GA-EP45T-DS3R / E8500 @ 3.75Ghz / 300GB Velociraptor / 4G DDR3 OCZ Reaper 1333
Saphire 1G 4850

Simple and Free Guide to Removing Malware
Reply to aford10

aford10 wrote :

If you've already tried downloading and reinstalling IE, try this.
http://support.microsoft.com/kb/926449




Try what aford10 suggests!

Reply to digitalprospecter
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