My brothers laptop does not have a Add remove programs button.....i also tried the method where you go to disk cleanup and click more options then click installed programs to bring it up and that also didnt work. it was there but when i click it nothing happens. i have no idea what it could be. windows XP i cannot figure it out. its like the utility is gone.
Restart your computer in "Safe Mode with Networking Support"
(To do this: Power on your computer and start tapping the F8 key at the top of your keyboard rapidly until the Windows Start Menu appears. Then select the Safe Mode with Networking Support menu option and press the Enter key)
Install the program on your computer, run it, update and do a full scan.
(You may be asked to restart. Do so, but use F8 key to return to Safe Mode)
Then restart your computer in Normal mode.
Go to www.superantispyware.com and download superantispyware
Install this program and update it.
Click on the Preferences button and then the Repairs tab
Apply these repairs and you should be back to normal
Let us know the results of the scan and whether or not any symptoms persist and we will troubleshoot deeper.