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BFGTech - Poor Customer Service; Faulty Products

Last response: in Graphics & Displays
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December 4, 2007 9:07:47 PM

I know there are probably a number of people that have gotten a good card from BFG Tech. I'm not going to structure this post in the form of a rant, but I nevertheless feel as though I should pose a warning to prospective purchasers, given my horribly negative experiences, which is in addition to multiple posts from others highlighting the unreliable nature of BFG products and services. I will recount this odyssey exactly how it unfolded...

For starters, I ordered a 7900 GT from them a while back, when it was the hot card. I paid something like $260ish for it. I was getting occasional artifacts, then it eventually died (within the warranty period). I did not OC it, and it was in a cool case. BFG agreed, after testing the card, that it was defective from the factory.

Okay, fair enough. I RMA it and they send out an 8600 GTS as a replacement. I didn't even need to install it to know it was defective. The metal plate that goes on the back, which houses the DVI ports, was grossly bent and contorted. In fact, as soon as I removed the plastic sandwich-style container from the shipping box, it shot open, because the card was so bent that it didn't fit in the precut hole. Whoever was at the factory had to literally jam the card into the plastic, force it shut, and hold it shut while they packaged it in the shipping box. And before you say it, there was no way it could have been damaged in shipping, as there were no marks on the box itself, and we're talking bent metal here. Even extreme temperatures couldn't have done it, as the temps required to bend metal in this fashion would have ignited the box.

That aside, I don't know what the warranty policy of other graphics manufacturers is, and this may just be the nature of the beast, but I was expecting a modern equivalent of the card I purchased. When I bought the 7900GT, it was at $250 MSRP, and was at the forefront of technology. Given the down time I had, and also considering that I was using a defective card the entire time, I was expecting to get a card that is at the forefront of technology, and MSRPs for $250. Instead, they send a $150 dollar card that is at the bottom of the range.

So I ask them, "You mean to tell me that I paid $250 for a card that was at the forefront of technology, it was broken from the factory, and you send me a card that is worth $150?" Of course, they cite the performance comparison. I mentioned the fact that I was suffering decreased performance the entire time I had the card. Given that the 7900 GT has been discontinued, I set up an analogy for them, so they could grasp what I was trying to say: "What if I bought a $60,000 Audi that had 400 horse power, and the car was so grossly defective that the manufacturer had to take it back and replace it. And what if Audi then said 'Well, we no longer make that model, but we have a lesser model with 400 horse power that goes for $40,000.' Would that fly," I ask them. They respond "No," and couldn't think of a valid line of BS to come back at me with. Indeed, if this happened in real life, Audi (or insurance) would replace the car with one of equal value, and of equal or better performance.

This went back and fourth for a while, and finally the woman on the phone cut me off and said "Look, all we can do is send you out another 8600 GTS." I respond by saying I want to talk to her supervisor. She informs me in a very curt fashion that "He doesn't generally take calls." I try to explain to her that this is not a general situation, and I need to talk to someone that understands the intricacies of warranty procedure, so that I could at least get a reasonable validation for what was occurring. She said "No," flat out, and went on "either return the new defective card for a replacement, or keep it. One or the other. That's our policy, no way around it." ::End of Call::

Well, that took the cake. I was explaining to them in a calm and logical way my side of the story, and they could not provide a valid retort. Every time I provided them with a completely lucid chain of reasoning, they could only respond with "Uhhh," and "Ahhh." And then I said "Even if you can't accept what I'm telling you, don't you think there should be some compensation for the time I haven't had a card, and the zero for two record I've experienced with BFG?" "No," was the answer.

Appalling. If you've read all this, and you still want a BFG card, I suppose there is nothing I can say to dissuade you. Maybe you're a long time user and you've had nothing but good luck. If that's the case, then I encourage you to stick with your brand. However, if you're a first time buyer and you need to sort through all the information, take what I've said here into consideration, and read some of the other posts with people experiencing trouble with their BFG cards/service/warranty.
a b U Graphics card
December 4, 2007 9:21:22 PM

To be honest I didn't read the whole thing, but I just wanted to comment to you the 7900GT burning was NOT BFG's fault. Articles were written about the faulty 7900GT's, XFX forums were shut down, and evga's forums had a 10-page thread about faulty 7900's that had hundreds of bad cards listed in it.

I can tell you though that I have lucked out with BFG. I have probably used over a dozen BFG cards and never had to RMA a single one. Hopefully that trend continues as i have two new BFG 8800GT's and really don't want to get to know their customer support. :??:  I prefer evga though but at $249 the price was right on the BFG's.
December 4, 2007 10:53:39 PM

I'm tired of that bald man they put on all their cards.
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December 5, 2007 12:18:59 AM

Haven't had a long history with BFG, only two purchases and cannot complain - ofcourse, I haven't dealt with customer service, which on another note; could be why that bald guy has his head in his hands...
+1 for BFG (untill they piss me off) :) 
December 5, 2007 1:06:16 AM

pauldh said:
To be honest I didn't read the whole thing, but I just wanted to comment to you the 7900GT burning was NOT BFG's fault. Articles were written about the faulty 7900GT's, XFX forums were shut down, and evga's forums had a 10-page thread about faulty 7900's that had hundreds of bad cards listed in it.

I can tell you though that I have lucked out with BFG. I have probably used over a dozen BFG cards and never had to RMA a single one. Hopefully that trend continues as i have two new BFG 8800GT's and really don't want to get to know their customer support. :??:  I prefer evga though but at $249 the price was right on the BFG's.


dude im sorry to say this, but your reply makes no sense.. he wasnt talking about it being BFG's fault that his card died.

his point is that they did'nt give him a proper acceptable card after his RMA and they did'nt sound polite at all on the phone which is bad practice..

i have only had asus cards and after reading this i might stay clear from BFG :non: 
December 5, 2007 1:15:21 AM

haha funny! exactly what happened to me a few weeks ago. i sent my 7900gt in for a RMA (burned out exactly like yours) and got a 8600gts. I emailed back for a better card but they said they dont do that haha. I know i wont be buying BFG anymore though.

edit: haha heres the email about them comparing performance:
We do apologize for any inconveniences you may find in this upgrade but our
8600 GTS OC 256MB PCIE card is well above the value of the 7900 GT OC 256MB
PCIE as shown within its clock speeds:

8600 GTS OC
Core clock: 710Mhz
Memory: 2000Mhz

7900 GT OC
Core Clock: 475Mhz
Memory: 1360Mhz

We hope you will find the replacement satisfactory.

------------------------------------------
and i was like, well working at BFG, you should know that clock speeds dont equal better performance 100% anyways 18 emails later, i quit and accepted bad service. oh well.
December 5, 2007 1:48:25 AM

It sucks that you got a crappy deal from BFG but you really can't blame them too much. The problem is that the 7900 GT is an older, but still decent, discontinued card and there really isn't anything comparable performance wise in the current 8XXX series. Everything's either much better or not as good and the 8600 GTS probably is the closest to it. BFG did honor the warranty by replacing your card but that doesn't neccesarily mean they should have to give you what's worth $260 today for something you paid $260 for 2 years ago. If that's the way it worked, lots of people with a 7900GT or any other older card would find some way to RMA it back for the better card and it just doesn't work that way for obvious reasons.
a c 143 U Graphics card
December 5, 2007 2:19:53 AM

No idea what the 7900GT is worth today but I wouldn't pay $150 for it. Maybe $100. HD 3850 or 8800GT have better price/performance ratios. They offered you a $150 card and they thought they were fair, even generous. No wonder they got annoyed when you refused. Yes, the 8600GTS is slower (except in Oblivion), but that is the closest thing they have to the 7900GT.

Try asking for an 8800GT and paying the difference between the price of the 8600GTS and the price of the 8800GT.

BTW, I once worked in Support for a tech company for 6 months. Trust me, it's hell. Even if they wanted to help you, it's possible that they couldn't because of some policy or other. If they were rude that's bad, sure, but TBH I'd be rude too if somebody sent me the 18th e-mail with exactly the same information after getting a "No" 17 times. You spend 2 minutes writing a nasty e-mail. The Support guy or gal has to file it in the Support database, fill in the date, time, client id, subject, history, executive summary, response, etc. Then he or she get his/her behind kicked at performance review time because the issue took so long to resolve - even though he/she had absolutely no way to resolve it. And of course that's how they eventually lose their raise or even their job, and another victim takes their place and gets the same treatment. Yuck... OK, I have no clue if that's how it works at BFG, I hope not.
December 5, 2007 1:11:44 PM

aevm: My rational was that I had purchased a card at $250, expecting the full performance, and got a card that delivered artifacting and poor FPS rates the entire time. Thus, I did not get what I paid for when I paid for it. I'm sorry, but giving me a cheaper card to replace something of better value is poor practice. Performance is irrelevant, and if you want to debate that point I'm all for it. I don't know if you've deluded yourself into believing this is fine practice, but its not. This would not fly in any other sector of business, period, end of sentence.

And I'm sorry, for them to get irate with me on the phone is unacceptable. I was being completely level headed and only asking for a reasonable justification for what they were doing. Instead they got curt and offered an ultimatum.

You know what though? I'm not going to raise my blood pressure over this any more. BFG has been going steadily down hill since eVGA moved to the fore. In fact, I don't think BFG was ever at the head of the pack. If they keep displeasing customers, and outright abusing them over the phone, they will go out of business.

In fact, if the FIRST 8600 GTS they sent me wasn't grossly defective out of the box (ie: a defective replacement for a defective card), I wouldn't have asked for something better in the first place.

The whole situation is appalling, as I said, and the lack of a suitable replacement card is only a secondary concern compared to not one, but two broken cards from them right in a row, and an abusive customer service department.

Do yourselves a favor and stay away.
December 5, 2007 1:19:54 PM

And I should emphasize, the fact that they didn't give me an acceptable replacement for my 7900GT is secondary to the two defective cards I got from them in a row, coupled with horribly rude customer service.

Getting a suitable replacement is a debatable issue, but one that is nonetheless ethically displeasing. Sending a physically bent and contorted replacement (ie: a card so defective you could take one glance at it and realize as much), and then responding to me like I'm a leper is unforgivable.
December 5, 2007 1:44:51 PM

wmtp03 said:
I'm tired of that bald man they put on all their cards.


:lol:  what do we want? down with slap head! when do we want it? now!

Maybe they could get him a wig or something
December 5, 2007 1:51:23 PM

I'll definitely agree with you that what BFG did was BS. I personally stick with eVGA for all my Nvidia based products now, because they're customer support is bar-none the best in the bussiness, well besides Newegg's. Newegg rules, I bought a P5n-32 SLI Deluxe SE Nforce 4 motherboard and it died about 6 months later and they sent me a EVGA 680i SLI Rev. A1 board. Needless to say, I'm extremely happy with both companies now.
December 5, 2007 2:20:20 PM

It is bad when your product dont work ,but even worst when the support is bad.I bought a 7800gt fromthem awhile back and was having issues with it .It turned out that my problem was with my psu.The tech right of the bat was very rude and condecending,I took it as me being wrong for call,but after I thought about ,I decide never to buy there stuff again.Since then I bought 2 XFX 7900GTX ,$1000 they could have had.They have lost me has a customer 2+ yrs now
a c 143 U Graphics card
December 5, 2007 2:50:58 PM

@JJBlanche: OK, I'm convinced. I thought you got two good years of play on the 7900GT and then it blew up, and $150 would be fair compensation in that case. But if it never worked right at all, then fair compensation would be a check for $250, maybe even more to compensate for your time and inconvenience. Well, I hope my own BFG card keeps working, or I'll have to go through the same nightmare myself :ouch: 

December 5, 2007 3:20:09 PM

I'd have to say that since you knew there was a defect (at least to some extent since you said there were performance issues) but waited two years before it died to return the piece, the $150 8600 would have been a fair deal. However, making you wait and sending a card that was, quite obviously, damaged before it left the factory is poor QA and even worse customer service.

As for the part w/ not being able to speak with the supervisor... I'll say this: I have three friends that all work as Desktop Support (sit on a phone all day fixing computer related problems) and their supervisors literally can not tell you a thing about computers or really anything about policies. They are strictly there to be "Wardens". I'd say this may have been the reason "He usually doesn't take calls", and if that is the case... then BFG needs to rethink who is hired on as supervisors.

If I received the same treatment as you, I would never buy products from them again.
December 5, 2007 3:37:01 PM

rgeist: Yeah, the card was experiencing artifacting and all kinds of nonsense. BFG insisted my drivers were goofed up, or my mother board had issues...in short, they tried to blame everything except the card itself. Finally, after going back and fourth with them for months, the card burt out. They said send it in, and determined, finally, that it was indeed defective from the factory. And after all that they send me a bent up, mangled card as the RMA, then abuse me on the phone!! Out of control any way you look at it, and already within 24 hours of me posting this there are numerous responses by people that have had similar experiences with BFG. Terrible company.
a b U Graphics card
December 5, 2007 6:16:11 PM

ginbong46 said:
dude im sorry to say this, but your reply makes no sense.. he wasnt talking about it being BFG's fault that his card died.

Dude, I started my reply by admitting that I did not read the whole thread. Did you miss that part? How does it not make sense that I wanted to mention the 7900GT burning issues as he described in his first couple of paragraphs was a known issue with the 7900GT itself and not BFG's fault or a fluke. He may not have known that, did you? But to many people it was a known fact. Don't read more into what I said as I admitted to only reading/commenting on one specific part of what he wrote.

Looking over the OP more, I wouldn't be happy either getting an 8600GTS as a replacement for the reasons he mentioned, but IMO it's actually a comparable card performance wise to the 7900GT. Many new games the GF7's plain suck at and the 8600GTS is indeed better. If I were offered a 7900GT or 8600GTS, I would take the 8600GTS for sure, and DX10 has nothing to do with that. Crysis, COD4, UT3, Oblivion, NFS:Carbon etc. all have something to do with it though as in those games 8600GTS>7900GT.

The cost arguement doesn't work though, as the BFG 8600GTS does not retail for $150. Look at places like BestBuy and Compusa they still have the 8600GTS at original retail prices.

$279 - http://www.bestbuy.com/site/olspage.jsp?skuId=8301214&s...

$249- http://www.compusa.com/products/product_info.asp?pfp=sr...


Still I understand his frustration too that they replaced a high end 7900 series with a mainstream 8600 series card, but again it is a comparable card so I doubt arguing will get him anywhere. From what I have seen, Their warranty does not specifically say they can replace it with a card of equal value though as many warranties do so that would be where I would start my arguement by asking where the warranty states they can do that.
http://www.bfgtech.com/warranty.aspx
December 5, 2007 7:16:15 PM

They outsource their support and have very restrictive policies on what they can do. I had a bad 6800GT and they tried to tell me it was the PS, etc. They eventually admitted the card was bad when I told them I had been monitoring voltages and they were OK and that I knew a manager that worked at BFG. I had interviewed there a week before I had problems with my card. I did get a comparable card back, but it was still being produced at the time. I'm glad I didn't end up working for them!
December 5, 2007 7:24:35 PM

i sorta accepted the fact i got the 8600gts, but i was just trying to haggle my way to a better card by saying i wouldnt buy their products and bad support and such. too bad it didnt work haha.
December 5, 2007 8:35:27 PM

Pauldu: My frustration stems more from the fact that the RMA they sent was grossly and obviously defective, and when I tried to negotiate with them, they responded in a very rude and dismissive fashion. I can accept the fact that they replaced my card with an 8600 GTS. I cannot accept quality control that is so poor that they cannot see a gross visual defect, and I cannot accept being badgered by their customer support.
a b U Graphics card
December 5, 2007 9:24:28 PM

Gotcha, yes that was poor for sure. And the down time you had getting a bad card back for your bad card just ads to the frustration for sure.
December 5, 2007 9:45:14 PM

Yeah I'd say that's definitely unprofessional on their part. You should definitely receive a card with EQUAL or BETTER performance. If they don't want to do that, then they shouldn't offer over a year warranty.

I will say that EVGA has been very helpful(although sometimes rude, people have bad days) with my situation and shipped me an RMA for my 8800GT very quickly. It turns out it my original card wasn't even defective, it was a compatibility problem with the DVI cable(& the 8800GT, 7800GTX worked fine) I have for my monitor.

They were happy I fixed the problem & said they'd add my data to the FAQ.

-DW
December 6, 2007 10:01:39 PM

I sent this thread to the customer service rep that handled my case. This was her response:

"I do not see the notation of our offer to send you a replacement 7900 GT OC 256 PCIE overnighted by the end of the week and your choice to take the 8600 GTS. It is unfortunate that our attempt to satisfy your needs was left out.

Thank you,
Erica P
BFG Support"

And my response:

"Would you really want the public to know you offered me a discontinued card as an acceptable replacement? That was further insult to injury, that wasn't an attempt to satisfy my needs. You knew very well what my needs were, and actively chose not to satisfy them. The fact that you've read all the issues I've raised and only fixate on that bit of minutia furthers my claim that you are completely uninterested in customer care.

B. Blanche"
December 6, 2007 10:26:20 PM

I just had an RMA for my 8800 GTX and they sent me back the same card and it does the same thing. Its a bad card I have tested it in other System's. It costs me 70 to RMA the card the first time.... now they expect me to pay 70 again to send it a second time... after they send me the same one back that doesnt work.
a b U Graphics card
December 6, 2007 10:52:28 PM

I bought a 6600 GT fronm BFG awhile back and it did not work at all when I tried to install it - just a black screen. I did the standard troubleshooting for the condition then called BFG. After less than a 5 minute discussion about the symptoms and troubleshooting, they issued an RMA and subsequently sent a replacement card.
I was very happy with their service - and with the card.
a c 164 U Graphics card
December 6, 2007 11:35:41 PM

I'm sorry, but there seems to be two problems going on here.

First is the big one, bad quality control on BFGs part. For anyone who remembers, the 7900GT had an issue with the memory. It was clocked way to high, and the cards died all over the place. Thats why you saw the 7950GT out for so long, as they replaced the 7900GT. Then to shove/cram another card into a box to small causing damage to the card is just nuts. I am not surprised to hear about this however, as I don't normally hear good things about BFGs customer support. They make good cards, but the support is lacking.

The second problem is your way of thinking. You better settle on one story and stick with it. quoted from your first thread.
Quote:
I ordered a 7900 GT from them a while back, when it was the hot card. I paid something like $260ish for it. I was getting occasional artifacts, then it eventually died


While we don't know how long "a while back" is, by saying "when it was the hot card" tells me that this happened more then one year ago. (I bought my x1800xt on 6/30/06, I didn't buy Nvidias hot card as I heard about the 7900GT dieing problem.) If the card was having problems then, you should have RMA'd back then, not over a year later. But to use the card for a year, and then demand that they provide you with another $260 card is nuts. I'm sorry, but that doesn't fly in any other business field. Period. End of discussion. They sent you card that performs as close to the 7900GT that they had. (what you left out was they were willing to send you another 7900GT. That is not insult to injury.) Your not going to get an 8800GT out of them, they don't owe it to you. This should have been dealt with last year, not now.
a b U Graphics card
December 7, 2007 12:19:53 AM

Yeah, if they offered you a 7900GT or 8600GTS, that seems very reasonable on their part to me. They could have just sent you a refurbed 7900GT without giving you an option. I'd be upset too if the replacement card was in obvious bad shape, but these things do happen and there is not much you can do but move on.

Get the 8600GTS replacement, sell it, and buy the card you want from someone else like EVGA or XFX.
December 7, 2007 12:20:50 AM

4745454b:

If you read the whole thread, you'd realize that I was in lengthy discussion with BFG. They went back and fourth with me for months, trying to tell me it was my power supply, my drivers, my mother board...everything except the card. When the card finally died, then they accepted it back. I was experiencing artifacting and low FPS from the day I installed the card. When I described my experiences with them as an odyssey, I meant it in every sense of the word.

"This should have been dealt with last year, not now." -Yes, 4745454b, I agree in full.

I'm a pretty reasonable person, and I wouldn't have wasted anyone's time posting this if I didn't think BFG was totally in the wrong. Period.
a c 164 U Graphics card
December 7, 2007 5:20:15 AM

Reasonable person? What Reasonable person uses a bad card for a year? Unless they have the slowest tech support known you man kind, you should have ran through all their ideas in about a month. You don't try video card drivers for a month before deciding they don't work. (for the record, I did read the whole thread. Thats why I told you to pick one story and stick with it.) I agree that BFG was wrong for not taking the 7900GT back immediately. They were known to be bad cards. I agree that they shouldn't have forced a card into a box so small. But I don't see why your upset they gave you an 8600GTS. (they are also wrong for quoting clock speeds, but its hard to explain to Joe Blow why the cards are equals.)
December 7, 2007 5:30:10 AM

holy **** thats insane... first off ur 7900 destroys the 8600gts... and secondly thats against their policy. You can sue them if they dont give you a card equal or of better performance. Call back and you will get a different person (maybe she was pmsing...) and they will hopefully deal with your problem which is appauling. I own a bfg card and had to return a 6600GT 3 times LOL and the last time they sent me a 7600gs.. (i wish it was a 7600gt but o well) (btw one of the cards they sent was doa..) however each time they had no problem shipping me a new card except with the doa card when the guy kept telling me it was a psu problem.. i called back later after i had tried in a different pc and it still didnt work, then they sent me a new card.

anyways if they dont take ur card back then i think i might switch to XFX.. (evga blows in my opinion, i built a pc with a evga 8800 ultra and it was at 90 idle so i tried to call them however none of their phone numbers work which are given on their site and i e-mailed them with no response...)

* after seeing some of the benchmarks on THG comparing the two... im utterly shocked.. ur 7900GT blows the 8600gts out of the water! literally killing it... that is so insane call back and demand a better card. say that you sent me a far worse card that performs worse in every aspect of computer use. Im never going back to BFG after reading this.. holy ****.
a c 164 U Graphics card
December 7, 2007 7:11:24 AM

Out of the water? Literally killed it? (keep in mind his card should do a little better then the ones on toms as his is clocked at 710MHz, while theirs is clocked at 675MHz.

http://www23.tomshardware.com/graphics_2007.html?modelx...

BF2142 (1600x1200, 4AA/8AF), the 7900GT scores a 24.4, while the 8600GTS scores 21. 3.4FPS is a killing?

http://www23.tomshardware.com/graphics_2007.html?modelx...

Dark Messiah, same settings. 7900GT scores 12.2, while the 8600GTS scores 10. Neither one is playable at this setting, neither one is killing the other.

http://www23.tomshardware.com/graphics_2007.html?modelx...

And how about that Oblivion? (1600x1200, 0AA/8AF.) The 8600GTS actually comes in first with 12FPS, while the 7900GT scores 8.6. Does this mean the 8600GTS is now killing the 7900GT?

I picked 1600x1200 as thats the setting closest to 1680:1050, the setting you'd find on many LCDs. I feel its also important to point out that the 7900GT would probably beat the 8600GTS on most/all older games, while newer games that require lots of shading power would allow the 8600GTS to win. (for the same reasons why the 2600XT can beat the x1950pro in some cases.) Overall, the 7900GT is the better card, at least at older games. But Nvidia doesn't have anything "new" that they could have sent him. I would have tried to send him a 7950GT, the replacement card for the 7900GT, but they might not have had any. If he had insisted on a replacement card months ago, he might even have got one.
December 7, 2007 3:48:18 PM

4745454b:

BFG refused to take the card back until it completely failed. What part of that don't you understand? They did not acknowledge the artifacting and poor performance. Every time I called them, they suggested a new technique. I even went so far as to replace my power supply (fortunately, I could use the old one in a new build, so it wasn't a total loss). Until the card died, completely fizzled out, they would not take it back.

Why are you doubting me? For that matter, why are you being outright aggressive? I don't know why you have a personal vendetta here. I had a terrible experience with BFG. I've outlined that experience in this thread, in a clear and lucid fashion. Customers have a right to publish this information, so that potential buyers are aware. If you want to keep picking me apart, that's your right, but you're just making yourself look silly.
December 7, 2007 3:57:38 PM

I think we've all learned our lesson when talking with tech support. Just lie.

Example Situation:

You: Your 7900 card failed on me.
BFG: You need a new power supply.
You: I just bought one. (Lie and say you have what ever they suggested)
BFG: It's your motherboard then.
You: I got a new one of those too, still doesn't work.

There, see how this works? :D 
a c 164 U Graphics card
December 7, 2007 4:30:44 PM

Because you came in and whined about not getting an 8800GT. (I wonder if they knew you wanted one of those...) Why didn't you ask for a manager back then? Certainly somebody over there would have taken back an artifacting 7900GT. Again, the cards were well known to have issues.

As I've already said, yes I've got it. Tech support is horrible. If what you say it true, how they shipped the 8600GTS to you is a crime against computing. You shouldn't have to sit on the box to tape it up! Just grab a bigger box. I have no vendetta, no personal interest. I don't understand why you're upset. They gave you a card that is close, even beating your 7900GT in some cases. They offered to ship you another 7900GT, which would be identical to your card. (personally, I would never run one. Thats why I switched to the x1800XT.) I'm sorry if you feel that I'm "attacking" you, that couldn't be farther from the truth.

The real crime that BFG committed was in taking to long to accept the 7900GT back. But you didn't post about that, you posted how they were rude to you and shipped you an 8600GTS instead of an 8800GT. Oops, sorry, instead of a $260 card.
December 7, 2007 5:39:16 PM

You're missing the whole point. I have enough money to buy an 8800 GT on my own, I don't need hand outs. In fact, I've bought two of them already. This is a matter of principle: abusive tech support, and consistently faulty products. As I've stated several times, the fact that they didn't get me an equivalent card is ancillary to the aforementioned issues.

You're jumping to erroneous conclusions based upon your own unique take on the information presented. If I wanted to come on here and whine about BFG, I would have done it a year ago. But I gave them the benefit of the doubt, and worked with them. I had asked for a manager multiple times, for the record, and they all gave me the same answer.

I don't understand why you're upset. If you had to go back and fourth with tech support for a year, and got a grossly defective card as a replacement for a defective card, wouldn't you be upset?

In short, I don't have the time to give this any more energy. I really don't know what type of person would walk up to someone who has just had a negative consumer experience and say "Oh yeah, that's not how it happened. You're just whining." You say you're not attacking, but the tone you use is mocking and disdainful. "Always a DEMON" is quite fitting.
December 7, 2007 5:51:11 PM

Quote:
I don't understand why you're upset. If you had to go back and fourth with tech support for a year, and got a grossly defective card as a replacement for a defective card, wouldn't you be upset?


I like analogies:

-You're a restaurant-
You: Waiter! I'll take the potato soup.
-5 minutes later-
Waiter: Your soup, sir.
-But wait! He gave you broccoli soup!
You: This isn't the soup I ordered...
Waiter: No, this soup is just as good.
You: I don't want this... I want potato soup.
Waiter: You can take that soup or leave, you greedy P.O.S!
-The waiter storms off-

Now, would ANYONE find this as acceptable behavior? I sure as hell wouldn't. I bet 90% of people would ask for a comped meal in this case, or at the very least, an apology... I sympathize with JJBlanche, escpecially since he has remained level-headed throughout the ordeal.
December 7, 2007 8:46:11 PM

Why don't you list your system specs (when you had the 7900GT).
December 7, 2007 10:14:32 PM

Skip the phone support, send a letter to the CEO and chief of marketing. guaranteed results.
December 7, 2007 10:47:13 PM

Cant you just say it wouldnt run at the speed that they had promised therefor they hadnt kept theior end of the deal and you want a new product or refund?
a b U Graphics card
December 7, 2007 11:29:56 PM

554, your analogy is off as I read it. He sipped on the soup for a long time, despite not finding it totally edible and complaining now and then about it. After a long fuss they finally offered him potato soup or broccoli, but he decided to take the broccoli this time. It came with a fly in it leaving him without anything edible. Problem is, because of his long ordeal, and their poor service, he now feels he deserves the new surf and turf special they have. But they are only willing to bring him more soup instead which he doesn't find satisfactory as he has gone hungry for so long he feels he deserves the current hot special. And to top it off, through all this they refuse to let him see the manager.
a c 164 U Graphics card
December 8, 2007 3:10:46 AM

Quote:
If I wanted to come on here and whine about BFG, I would have done it a year ago.


But thats exactly what you should have done. It wasn't until you got the 8600GTS that things became SO BAD that you had to post to a forum about how much BFG sucks. Where is your post from 6 months ago where you are asking us for help with dealing with their horrible tech support? (I haven't scanned the forums, for all I know you did.) Paul seems to understand the issue I have with this. I'm not sure why you have such an issue, but then you don't understand why I do. I do agree, to much energy.

BFG should have taken the card back months ago. They shouldn't have smashed a card into a box.

EDIT: Always a demon has nothing to do with my personality. There once was a great website called Demon..., never mind.
December 8, 2007 11:23:44 AM

4745454b said:
Because you came in and whined about not getting an 8800GT. (I wonder if they knew you wanted one of those...) Why didn't you ask for a manager back then? Certainly somebody over there would have taken back an artifacting 7900GT. Again, the cards were well known to have issues.

As I've already said, yes I've got it. Tech support is horrible. If what you say it true, how they shipped the 8600GTS to you is a crime against computing. You shouldn't have to sit on the box to tape it up! Just grab a bigger box. I have no vendetta, no personal interest. I don't understand why you're upset. They gave you a card that is close, even beating your 7900GT in some cases. They offered to ship you another 7900GT, which would be identical to your card. (personally, I would never run one. Thats why I switched to the x1800XT.) I'm sorry if you feel that I'm "attacking" you, that couldn't be farther from the truth.

The real crime that BFG committed was in taking to long to accept the 7900GT back. But you didn't post about that, you posted how they were rude to you and shipped you an 8600GTS instead of an 8800GT. Oops, sorry, instead of a $260 card.

OK I do see you trying to rashonalize what BFG is possibly thinking.I delt with them before and do understand what he is saying.You are trying to poke holes,His grounds are solid
!