Sylvania Netbook can't get past loading OS screen

I bought my husband a Sylvania Netbook. We plugged it in last night to charge the battery. We tried to boot it up now, but we can't get past the loading OS screen. After a few seconds, an error message saying that it has encountered a problem with the application and has to shut down comes up.
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  1. Could you be more specific on the error message and when it appears?
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