I recently had a friend who "tried" to build a new system, only to frustrate himself because he received a faulty video card (an 8800GT). At first, diagnosing the problem with the machine took us already 3 hours. Finally, after plugging in my video card, also an 8800GT, and taking his out, the system posted for the first time!
However, this is not the end of the story. He went on phoning up customer support with the company he bought the video card from. After extensive an hour long extensive and well organized explanation with the customer support, they finally acknowledged that the problem was with the faulty video card (throughout the whole duration of the call, they were trying to blame the problem on the motherboard saying how it did not support the video card, come on). Either way, he was told to send in the video card for replacement and my friend did it right away the next day.
Guess what? A week and a half later, he receives a replacement that does NOT work (not even on my rig).
Anyways, my moral of the story is if people could come up with a list of vendors they had bad experience with to help the new homebuilt users to avoid headaching hassles like this.
I'll start off with one.
BFGTech. Bad customer support and faulty products, what more can you ask for?
However, this is not the end of the story. He went on phoning up customer support with the company he bought the video card from. After extensive an hour long extensive and well organized explanation with the customer support, they finally acknowledged that the problem was with the faulty video card (throughout the whole duration of the call, they were trying to blame the problem on the motherboard saying how it did not support the video card, come on). Either way, he was told to send in the video card for replacement and my friend did it right away the next day.
Guess what? A week and a half later, he receives a replacement that does NOT work (not even on my rig).
Anyways, my moral of the story is if people could come up with a list of vendors they had bad experience with to help the new homebuilt users to avoid headaching hassles like this.
I'll start off with one.
BFGTech. Bad customer support and faulty products, what more can you ask for?